30% Of Consumers Feel Comfortable With A Company Which Reacts To Online Reviews

Staying connected with your clients establishes trust. Even something as basic as reacting to their reviews and comments can make them feel valued.

As you might expect, customers who feel this way are going to invest more money with a business.

Source: Statuslabs

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your site. According to online review stats, people spend more than five times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or faked reviews.

Source: Reevoo

73 Percent Of Customers Believe Customer Reviews Are More Crucial Than Star And Number Rankings

Online review stats make it clear people aren't satisfied with ratings alone.

Consumer reviews make the stats appear more authentic which is what the would-be consumers are looking for. Almost a third of consumers state written reviews are the only feature that makes them believe the websites' reviews are useful and relevant.

Source: Fan and Fuel

53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews stay without a reply. That's too bad, because those businesses are losing customers that way.

Source: Review Trackers

49 Percent Of Consumers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Buying Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency as well.

The share of consumers, who take note of the variety of reviews is currently at 46%.

Source: Brightlocal

Just 6 Percent Of Consumers Do Not Rely On Customer Reviews At All

According to customer review data, a whopping 19 percent of consumers constantly trust online reviews and never ever a purchase without reading reviews first.

Source: Statista

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of businesses doubt the integrity of online reviews. However, they realize the massive effect user rankings have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

82 Percent Of Consumers Visit Review Websites Due To The Fact That They Wish To Buy A Service Or A Product And Want To Get The Truth About The Businesses Products And Services.

Review websites are places that people go to get the facts about a business, service or product . Because they have already formed a purchase decision, users come. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

61 Percent Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Typically two-thirds of businesses have outstanding and great ratings. Just 5% of businesses have a score listed below three stars.

Source: Brightlocal

Most Best Selling Products Have An Average Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star ratings.

According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

63.6% Of Consumers Visit Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics reveal the general appeal of a site can only go so far.

Source: Review Trackers

Half Of All Of The Millennial's "Always" Check Out Online Reviews For Companies

Younger individuals know the worth of being informed. User-generated content has an unassailable influence on consumers.

If businesses think of the power of client reviews over millennials, they will realize what they've been missing out on. Older people are various though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

60% Of Customers Seek Advice From Blog And Social Network Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is influenced substantially by blogs and reviews on social networks. With males being two times as likely to be influenced than ladies.

Reviews and score data show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias