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53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of client reviews remain without a reaction. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack
Review signals (amount, diversity, and so on) account for 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking factors go for the local 3 pack.
Source: Moz
86% Of Consumers Would Think About Writing A Review For A Business
Your customers are your most important resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you offer them an excellent experience.
Source: Brightlocal
15% Of Buyers Don't Trust Businesses Without Online Reviews
No trust indicates no interactions. 15% of possible consumers will not even consider doing business with a business they can't find viewpoints about.
Source: Statuslabs
63.6% Of Consumers Visit Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats show the general appeal of a site can just go so far.
Source: Review Trackers
Google Represents 57.5% Of All Reviews All Over The World
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Software Reviews Influence Over 98% Of All Purchasers
18 percent of software purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no effect whatsoever on just 2% of consumers. Two-thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
71% Of Millennials Browse Customer Reviews Of Professional Services
Over half of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a doctor or an attorney.
Young people (age 18-35) are much more likely to employ a professional based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
89% Of Shoppers Prefer To Read Reviews Using Their Mobile Phones
Be it via an app or a mobile browser, folks choose to read reviews on their phones.
Source: Statista
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of American Clients
24% of US consumers consider reviews as 'extremely influential'.
To show the significance of online reviews and rankings, did you know that 81 percent of customers will pay more for an item with reviews and those very same consumers are likewise happy to accept slower shipping times for such products.
Source: Turntonetworks
98% Of Yelp's Site Visitors Bought From A Business They Discovered On The Site
Normally, 142 million customers check out Yelp every month. If you haven't claimed your free Yelp business page, this is as good a time as any.
Source: RevLocal