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Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
When customers have to select a solution provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
89% Of Customers Review A Companies Feedback To Reviews
Not only do the majority of individuals check out the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.
Source: Brightlocal
If A Company Takes Care Of Problems Rapidly And Effectively, 95% Of Unhappy Clients Will Go Back To A Business
Clients do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
15% Of Visitors Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of prospective clients won't even consider working with a company they can't find viewpoints about.
Source: Statuslabs
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Family And Friends
Online review stats put consumers' reviews as the most trustworthy source of recommendations. Online reviews normally bring the same weight as recommendations from family and friends.
Source: Brightlocal
63.6% Of Consumers Visit Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
These online review statistics show the general appeal of a site can only go so far when it concerns trust.
Source: Review Trackers
95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike read reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure travelers. 59% of all tourists report that they read reviews 'constantly' or 'very often'.
Source: Trust You
Only 6 Percent Of Consumers Do Not Trust Client Reviews At All
According to consumer review stats, a massive 19 percent of consumers constantly trust online reviews and never a buy without reading reviews initially.
Source: Statista
91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the huge effect user ratings have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
30% Of Customers Feel Favorable To A Business Which Responds To Online Reviews
Staying connected with your clients builds their trust. Even something as basic as responding to their reviews and comments can make them feel valued.
As you may anticipate, customers who feel this way are happy to invest more cash with a company.
Source: Statuslabs
90 Percent Of Customers Require Less Than 10 Reviews To Form A Viewpoint About A Business
You know what people state about very first impressions?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
Consider asking your visitors to compose one if you don't have reviews on your website.
Source: Martech Zone