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15 Percent Of Customers Do Not Trust Businesses Without Online Reviews
No trust indicates no interactions. 15 percent of possible clients won't even think about working with a company they can't find opinions about.
Source: Statuslabs
53% Of Customers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics show that 63% of consumer reviews remain without a response. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars
Typically two thirds of businesses have outstanding and good ratings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
73 Percent Of Customers Think Customer Reviews Are More Important Than Star And Number Ratings
Online review data make it clear people aren't satisfied with ratings alone.
Consumer reviews make the statistics appear more genuine which is what the potential customers are searching for. Practically a 3rd of customers state composed reviews are the only function that makes them think the sites' reviews are appropriate and helpful.
Source: Fan and Fuel
98 Percent Of Yelp's Visitors Bought From A Business They Found On The Website
Normally, 142 million consumers visit Yelp each month. If you haven't claimed your complimentary Yelp business page, this is as excellent a time as any.
Source: RevLocal
83% Of All Young Shoppers Were Invited To Leave A Review Recently
Of those invited, 80% of clients did leave a review. Overall, businesses have asked 66% of all clients to submit a review on their business.
Source: Brightlocal
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not just because of the cash they invest at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
Over Half Of Customers Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are reportedly the more vocal ones.
Source: Statista
77% Of Individuals Don't Rely On Reviews That Are Older Than Three Months
Clients don't care how good your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
89% Of Consumers Read A Companies Feedback To Reviews
Not only do the majority of customers check out the review replies, 30% of them hold them in high regard. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
Facebook Reviews Affect More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can also influence our buying decisions.
According to social reviews statistics, Facebook impacts the majority of users' purchase choices.
Facebook reviews statistics expose that 4 out of 5 users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
More Than 4 Negative Reviews About A Company Or Service Might Reduce Sales By 70%
One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
70 Percent Of Customers Prefer To Discover A Business Through Short Articles And Reviews, Rather Than Ads
Ads are all well and good, however it deserves trying a different approach also. Reviews are by far the very best method to find the truth about a service or product.
Source: Statuslabs
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Clients
24% of US consumers consider reviews as 'extremely influential'.
To illustrate the importance of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those same clients are also happy to accept slower shipping times for such products.
Source: Turntonetworks
Unfavorable Reviews Can Increase Conversion By Up To 85%
It sounds crazy, but negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, people devote more than five times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or faked reviews.
Source: Reevoo