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Customer Reviews On Products Are Trusted Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples viewpoints before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are essentially advertisements.
Source: Martech Zone
Consumers Could Invest 31% More With A Business That Has Great Reviews
Take note of this fact. The better other users describe your product and services, the more money you can charge and consumer review stats reveal to us precisely how much more.
Source: Martech Zone
61 Percent Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Generally two-thirds of companies have outstanding and awesome scores. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
Software Reviews Influence Over 98% Of All Purchasers
18 percent of software buyers consider reviews to be an important factor in the purchase procedure. Software application reviews have no impact whatsoever on only 2% of consumers. Two thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
77% Of Clients Would Likely Leave A Review If They Were Asked
More than a 35% would leave a review to educate others about their consumer experience and 24% would most likely direct their review to the business itself.
Over a 26% would want to leave a review to assist other people with their decision making process.
Source: Podium
53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews go on without a reaction. That's too bad, due to the fact that those companies are losing customers that way.
Source: Review Trackers
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the negative and positive reviews and their impact on consumers. However, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. People expect to see some negative reviews.
Source: Capterra
15 Percent Of Clients Do Not Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15 percent of possible consumers won't even think about working with a company they can't discover opinions about.
Source: Statuslabs
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of American Clients
24% of US buyers consider reviews as 'incredibly influential'.
To highlight the importance of online reviews and scores, did you understand that 81% of customers will pay more for an item with reviews and those very same customers are also ready to accept slower shipping times for such items.
Source: Turntonetworks
95% Of Unhappy Customers Will Return To A Business If A Business Deals With Issues Quickly And Efficiently
Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a physician or an attorney.
Younger people (age 18-35) are even more likely to work with a professional based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.
Source: Thomson Reuters