95% Of Dissatisfied Customers Will Go Back To A Company If A Business Takes Care Of Problems Quickly And Efficiently

Clients don't anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

86% Of Customers Would Think About Composing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. If you provide an excellent experience, they will want to share it.

Source: Brightlocal

89% Of Consumers Review A Companies Feedback To Reviews

Not only do the majority of shoppers check out the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

52% Of Customers Rely On A Product More If It Has Negative Reviews Too

We already discussed the positive and negative reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Consumers anticipate to see some negative reviews.

Source: Capterra

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your site. According to online review stats, individuals spend more than five times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

The Average Review Word Count Has Gotten 65% Much Shorter Since 2010

Recently reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

More Than Half Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Ranking

This stat is among numerous that show the value of online rankings. Now that news of client satisfaction travels this fast, keeping your consumers pleased is more vital than ever.

57% of consumers have actually looked for business with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for services with a best five star rating.

Source: Brightlocal

91% Of Millennials Turn To Online Reviews As Much As Loved Ones

Online review stats put clients' reviews as the most reliable source of suggestions. Online reviews generally bring the same weight as guidance from loved ones.

Source: Brightlocal

Reviews Posted On Twitter Can Grow Sales By 6.46%

Online review data show that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social media which can likewise influence our buying preferences.

According to social reviews stats, Facebook affects the majority of users' purchase choices.

Facebook reviews stats reveal that 4 out of five users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

When Purchasing Home Electronics, 88% Of Americans Stated That Product Reviews Were The Most Prominent Factor

Data reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

70 Percent Of Consumers Prefer To Discover A Business By Means Of Reviews And Articles, Rather Than Ads

Advertisements are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the very best method to find the truth about a product or service.

Source: Statuslabs

67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Picking A Service Provider

When consumers need to select a solution provider, reviews have a huge influence on their decision.

Source: DemandGenReport

83% Of Customers Do Not Trust Advertising

The standard channels to reach clients aren't as influential as they utilized to be. The majority of users who no longer trust ads choose to pay attention to consumers' suggestions online.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Business

The star rating is the first thing consumers see. Still, users focus on other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States customers.

Source: Statista