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Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of United States Customers
24% of US consumers consider reviews as 'incredibly influential'.
To show the value of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those very same consumers are also ready to accept slower shipping times for such items.
Source: Turntonetworks
More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70%
One negative review is enough for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the sheer variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
60% Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Before Shopping
In-store shopping is affected significantly by blogs and reviews on social networks. With men being twice as likely to be affected than ladies.
Reviews and ranking stats reveal people value the viewpoint of peers more than any other material.
Source: Collective Bias
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a legal representative or a doctor.
Young people (age 18-35) are even more likely to hire an expert based on online reviews. Just 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
Reviews Shared On Twitter Can Grow Sales By 6.46 Percent
Online review stats reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
Customers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Take notice of this fact. The more detailed other users describe your product and services, the more cash you can charge and customer review statistics reveal to us precisely just how much more.
Source: Martech Zone
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the cash they spend at your business. If you give them a good experience, they will want to share it.
Source: Brightlocal
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management statistics suggest a company's reputation does not affect just the customers. Prospective team members also look at ratings and take a look at reviews.
Source: Deloitte
89% Of Individuals Prefer To Read Reviews On Their Cell Phones
Be it by means of an app or a mobile internet browser, everyday people prefer to read reviews on their mobile phones.
Source: Statista
Facebook Reviews Affect More Than 50% Of Consumers' Buying Decisions
Facebook is presently the most popular social media which can also affect our buying decisions.
According to social media reviews statistics, Facebook affects the majority of users' purchase choices.
Facebook reviews stats reveal that 4 out of 5 users are most likely to rely on a local business if it has positive reviews.
Source: RevLocal
Majority Of Customers Won't Utilize A Company If It Has Less Than A 4 Star Rating
This stat is among many that highlight the value of online ratings. Now that news of consumer satisfaction travels this quick, keeping your customers delighted is more important than ever.
57% of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
Additionally, 11% looked only for services with an ideal five star ranking.
Source: Brightlocal
30% Of Consumers Feel Comfortable With A Business Which Responds To Online Reviews
Keeping in touch with your clients builds their trust. Even something like responding to their reviews and remarks can make them feel appreciated.
As you may anticipate, clients who feel this way are more willing to invest more money with a business.
Source: Statuslabs
15 Percent Of Customers Do Not Trust Businesses Without Online Reviews
No trust suggests no interactions. 15% of potential consumers won't even think about doing business with a business they can't find opinions about.
Source: Statuslabs
More Than Half Of Customers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are obviously the more opinionated ones.
Source: Statista
Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing
That's 56% of your competitors that aren't benefiting from their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of companies in fact utilize them.
Although we now understand why customer reviews are so powerful, many businesses obviously don't.
Source: LsaInsider
A Single Business Review Can Lift Its Conversions By 10%
Online review statistics show user-generated content can do wonders in terms of conversions.
A single review can have a massive influence on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can supply an astonishing 44% increase.
Source: RevLocal