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60 Percent Of Consumers Refer To Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social networks. With men being two times as likely to be influenced than ladies.
Reviews and rating data show people value the opinion of peers more than any other material.
Source: Collective Bias
77% Of Consumers Would Certainly Give A Review If They Were Asked
More than a 35% would do it to notify others about their client encounter and 24% would undoubtedly direct their review to the company itself.
Over a 26% would want to leave a review to assist other people with their decision making process.
Source: Podium
95% Of Unhappy Consumers Will Go Back To A Company If A Business Takes Care Of Problems Rapidly And Effectively
Consumers do not expect you to be perfect. When things go wrong, they do expect you to remedy things. If there is absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more enticing way.
Source: SocialMediaToday
15% Of Customers Do Not Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15 percent of possible consumers won't even think about working with a company they can't find opinions about.
Source: Statuslabs
The Typical Review Length Has Actually Become 65% Much Shorter Since 2010
These days reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.
Source: Review Trackers
A Lot Of Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a supplier. Online review trends reveal people prefer to comment if they had a favorable experience, instead of a negative or average one.
Source: Brightlocal
88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Buying Home Electronics
Stats reveal that reviews were more beneficial than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat clients fairly normally prosper, review sites help ensure of that.
Source: Statuslabs
70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business
4 reviews may be too few. Most people check out many more reviews to get a better idea of how business is in fact doing. Do not depend on that statistic alone.
Source: Brightlocal
Only 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing
That's 56% of your competitors that aren't taking advantage of their listing.
While business listings on the significant review platforms are free, a remarkably low number of companies actually use them.
Although we now know why customer reviews are so powerful, most businesses obviously do not.
Source: LsaInsider
70 Percent Of Customers Prefer To Find Out About A Business By Means Of Articles And Reviews, Instead Of Ads
Ads are all well and good, however it's worth trying a different approach also. Reviews are without a doubt the best way to find the truth about a service or product.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization
The star ranking is the first thing consumers see. Still, users pay attention to other elements also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.
Source: Statista
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your customers are your most valuable resource, and it's not only because of the cash they spend at your business. They will be prepared to share it if you provide them a great experience.
Source: Brightlocal
US Shoppers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When individuals check out reviews, they concentrate on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of USA consumers.
Source: Statista