88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management statistics show a business's reputation doesn't affect just the consumers. Potential employees likewise look at scores and read reviews.

Source: Deloitte

Online Item Reviews About An Item Can Raise Its Conversion Rate By More Than 270%

User review statistics show the purchase probability for a product with five reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center

Negative Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, however negative reviews can be a positive driver for users to spend more time on your website. According to online review data, individuals devote more than 5 times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. An overwhelming 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star score is the first thing customers see. Still, users take note of other aspects also, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US consumers.

Source: Statista

USA Consumers View "Product Performance" To Be The Most Useful Information In Product Reviews

They focus on various elements of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of US clients.

Source: Statista

61% Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars

Typically two-thirds of companies have great and outstanding rankings. Only 5% of companies have a score below 3 stars.

Source: Brightlocal

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can likewise influence our buying decisions.

According to social reviews stats, Facebook affects more than half of users' purchase decisions.

Facebook reviews stats expose that four out of five users are most likely to rely on a local business if it has positive reviews.

Source: RevLocal

More Than Four Negative Reviews About A Business Or Service May Decrease Sales By 70 Percent

One negative review is enough for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

89% Of Clients Like To Read Reviews On Their Mobile Devices

Be it through an app or a mobile browser, clients prefer to read reviews on their mobile devices.

Source: Statista

60% Of Customers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced considerably by blogs and reviews on social networks. With males being twice as likely to be influenced than ladies.

Reviews and score data show individuals value the opinion of peers more than any other content.

Source: Collective Bias

15% Of Users Don't Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of possible customers will not even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

72% Of Clients Won't Take Action Unless They Check Out Some Reviews

Irrespective of how alluring your marketing is, you still need consumer reviews. There is no skirting around it. Clients are still happy to hear you out, however they trust other people more.

Source: My Testimonial Engine

If A Business Takes Care Of Problems Rapidly And Effectively, 95% Of Unhappy Clients Will Return To A Business

Customers do not expect you to be perfect. When things go wrong, they do expect you to take care of things. If there's nothing else a company can do to deal with a concern, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

Only 6% Of Customers Do Not Rely On Client Reviews At All

According to consumer review statistics, a massive 19% of consumers always rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

70% Of Consumers Need To Check Out At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. Many people check out a lot more reviews to get a clear view of how business is in fact doing. Don't depend upon that statistic alone.

Source: Brightlocal

49 Percent Of Consumers Consider The Quantity Of Online Reviews As An Essential Consideration Of Their Buying Decision

Customers value not just the quality or nature of the reviews, but they consider their quantity and recency too.

The share of customers, who take note of the variety of reviews is currently at 46 percent.

Source: Brightlocal