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71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a medical professional or a lawyer.
Young people (age 18-35) are even more inclined to employ an expert based on online reviews. Just 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
83 Percent Of Customers Don't Rely On Advertising
The standard channels to reach clients aren't as prominent as they used to be. A lot of users who no longer trust ads choose to pay attention to consumers' suggestions online.
Source: Statuslabs
Only 6 Percent Of Consumers Do Not Rely On Client Reviews At All
According to consumer review data, a massive 19 percent of consumers constantly trust online reviews and never ever a purchase without checking out reviews first.
Source: Statista
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers read approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they check out reviews 'constantly' or 'very frequently'.
Source: Trust You
A One Star Increase In Score Can Result In A 5% To 9% Increase In Business Earnings
Businesses that treat customers honorably usually succeed, review websites help ensure of that.
Source: Statuslabs
49% Of Consumers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Consumers value not just the quality or nature of the reviews, but they consider their number and recency too.
The share of clients, who take note of the variety of reviews is currently at 46 percent.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Organization
The star rating is the first thing consumers see. Still, users take notice of other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of United States consumers.
Source: Statista
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Clients
24% of US shoppers consider reviews as 'very influential'.
To illustrate the importance of online reviews and ratings, did you know that 81% of consumers will pay more for a product with reviews and those same customers are also going to accept slower shipping times for such items.
Source: Turntonetworks
Reviews Published On Twitter Can Help Improve Revenues By 6.46%
Online review stats show that reviews shared on Twitter, do more to boost sales than those on any other social media platform.
Source: Yotpo
70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business
4 reviews may be too few. Most people check out many more reviews to get an idea of how business is actually doing. Do not depend upon that fact alone.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
15 Percent Of Visitors Don't Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of prospective consumers won't even consider doing business with a business they can't find opinions about.
Source: Statuslabs
If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More
We already touched upon the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are fake if all of a products reviews are favorable. People anticipate to see some unfavorable reviews.
Source: Capterra
Unfavorable Reviews Can Improve Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your site. According to online review statistics, individuals spend more than 5 times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo