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83% Of All Young Clients Were Asked To Give A Review Recently
Of those asked, 80% of customers did submit a review. Overall, companies have asked 66% of all clients to give a review on their business.
Source: Brightlocal
63.6% Of Customers Check Out Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review stats show the general appeal of a site can just go so far.
Source: Review Trackers
60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Cell Phones Before Shopping
In-store purchasing is affected considerably by blogs and reviews on social networks. With men being twice as likely to be influenced than women.
Reviews and score statistics reveal individuals value the opinion of peers more than any other material.
Source: Collective Bias
71% Of Millennials Browse Consumer Reviews Of Professional Services
Over half of all people in need of an expert service turn to online reviews.
According to online reviews data, 59% utilized online reviews to select a physician or a legal representative.
Younger people (age 18-35) are even more likely to employ a professional based upon online reviews. Just 19% of millennials will think about hiring an attorney without any.
Source: Thomson Reuters
Customers Reading Reviews On A Mobile Device Are 127 Percent Most Likely To Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Buying decisions are made rapidly.
Online reviews are undoubtedly persuasive, yet marketers have not necessarily come to value the power of them.
Source: Martech Zone
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Organization
The star rating is the first thing customers see. Still, users focus on other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a third of USA customers.
Source: Statista
95 Percent Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
95% Of Unhappy Consumers Will Return To A Business If A Business Manages To Solve Issues Quickly And Effectively
Consumers don't anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there's nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
89% Of Clients Read A Companies Replies To Reviews
Not only do the majority of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the reactions to their own reviews.
Source: Brightlocal
86 Percent Of Customers Would Think About Writing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. If you provide a great experience, they will be willing to share it.
Source: Brightlocal
91 Percent Of Millennials Have Confidence In Online Reviews As Much As Friends And Family
Online review statistics position customers' reviews as the most trustworthy source of suggestions. Online reviews usually carry the very same weight as recommendations from loved ones.
Source: Brightlocal