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95% Of Unhappy Customers Will Go Back To A Company If A Business Takes Care Of Issues Quickly And Effectively
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Reviews Shared On Twitter Can Increase Sales By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
Just 6% Of Customers Do Not Trust Customer Reviews At All
According to consumer review stats, a whopping 19% of customers always trust online reviews and never ever a make a purchase without reading reviews first.
Source: Statista
70% Of Customers Prefer To Discover A Business By Means Of Reviews And Short Articles, Instead Of Ads
Advertisements are all well and good, however it's worth attempting a different approach as well. Reviews are by far the very best way to discover the truth about a product or service.
Source: Statuslabs
A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Revenue
Businesses that treat clients fairly generally succeed, review websites help ensure of that.
Source: Statuslabs
86% Of Customers Would Consider Writing A Review For A Business
Your customers are your most important resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you give them a great experience.
Source: Brightlocal
Customers Might Spend 31 Percent More With A Business That Has Fantastic Reviews
Pay attention to this fact. The more detailed other users explain your product or service, the more money you can charge and customer review stats reveal to us exactly just how much more.
Source: Martech Zone
91 Percent Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review stats position customers' reviews as the most reliable source of recommendations. Online reviews generally bring the very same weight as guidance from loved ones.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company
The star score is the first thing consumers see. Still, users focus on other factors as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of American consumers.
Source: Statista
A Lot Of Local Businesses Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends reveal individuals choose to comment if they had a positive experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
71% Of Millennials Search Consumer Reviews Of Professional Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% utilized online reviews to choose a legal representative or a medical professional.
Young people (age 18-35) are even more likely to hire a professional based upon online reviews. Just 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters
83% Of All Young Customers Were Invited To Submit A Review Recently
Of those invited, 80% of customers did submit a review. In general, businesses have actually asked 66% of all consumers to post a review on their company.
Source: Brightlocal
73 Percent Of Customers Think Customer Reviews Are More Crucial Than Star And Number Ratings
Online review statistics make it clear people aren't pleased with ratings alone.
Customer reviews make the stats appear more genuine which is what the potential consumers are looking for. Almost a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are pertinent and helpful.
Source: Fan and Fuel
53% Of Americans Consider Item Reviews And Ratings As The Most Important Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the buying decision.
Source: Statista