53% Of Customers Anticipate Companies To Answer Back Within A Week To Negative Reviews

Online review stats clarify that 63% of client reviews stay without a reaction. That's too bad, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

30% Of Clients Feel Positive About A Business Which Reacts To Online Reviews

Keeping in touch with your customers develops trust. Even something as basic as responding to their reviews and remarks can make them feel valued.

As you might expect, clients who feel this way are happy to invest more cash with a business.

Source: Statuslabs

Software Application Reviews Influence Over 98 Percent Of All Purchasers

18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software application reviews have no effect whatsoever on only 2% of consumers. Two thirds of them read more than 6 reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

72 Percent Of Customers Will Not Take Action Unless They Read Some Reviews

Irrespective of how enticing your marketing is, you still need customer reviews. There is no other way around it. Customers are still ready to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

Unfavorable Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review data, people spend more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

86% Of Consumers Would Consider Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the money they invest at your business. If you give them a great experience, they will be willing to share it.

Source: Brightlocal

60% Of Consumers Consult Blog And Social Media Reviews On Their Mobile Phones Before Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and ranking data show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

More Than Half Of Consumers Won't Use An Organisation If It Has Less Than A 4 Star Rating

This stat is among many that illustrate the value of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your clients pleased is more important than ever.

57 percent of consumers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

Furthermore, 11% looked only for businesses with a best five star ranking.

Source: Brightlocal

Many Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends show individuals choose to comment if they had a positive experience, instead of a unfavorable or mediocre one.

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (amount, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Only Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking factors go for the local 3 pack.

Source: Moz

If It Has Negative Reviews As Well, 52% Of Consumers Trust An Item More

We already touched upon the negative and positive reviews and their result on consumers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are favorable. People anticipate to see some negative reviews.

Source: Capterra

A Lot Of Popular Items Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone pleased, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star rankings. In some cases a lower score actually helps your overall rating.

According to client rating statistics, conversion rates begin to reduce as scores rise above 4.7.

Source: Spiegel Research Center

When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Influential Aspect

Stats reveal that reviews were more beneficial than Television ads at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista