89% Of Customers Choose To Read Reviews On Their Smartphones

Be it by means of an app or a mobile internet browser, people young and old choose to read reviews on their cell phones.

Source: Statista

74 Percent Of Local Companies Have At Least One Google Review

A single review is far from adequate to enhance your website's SERP ranking.

Looking at online scores stats, we learnt that a business needs to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Scores As The Most Important Part Of Online Shopping.

Today's buyers are wary and desire the very best bang for their dollar. It's no wonder that they consider checking out reviews as a huge part of the buying decision.

Source: Statista

Fifty Percent Of All Of The Millennial's "Constantly" Read Online Reviews For Companies

More youthful people understand the worth of being informed. User-generated material has an unassailable influence on consumers.

They will understand what they've been missing out on if businesses stop to think about the power of client reviews over millennials. Older people are different though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

89% Of Clients Read A Businesses Reactions To Reviews

Not only do a lot of customers check out the review replies, 30% of them value them highly. Almost 96% read the replies to their own reviews.

Source: Brightlocal

86% Of Consumers Would Consider Composing A Review For A Business

Your consumers are your most valuable resource, and it's not just because of the cash they spend at your business. If you give them a good experience, they will want to share it.

Source: Brightlocal

95% Of Dissatisfied Customers Will Return To A Business If A Business Manages To Resolve Problems Quickly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there's nothing else a business can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

30% Of Clients Feel Comfortable With A Company Which Reacts To Online Reviews

Staying connected with your clients builds their trust. Even something as basic as reacting to their remarks and reviews can make them feel appreciated.

As you might expect, customers who feel this way are happy to invest more cash with a company.

Source: Statuslabs

71% Of Millennials Browse Consumer Reviews Of Expert Services

Majority of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to pick a lawyer or a medical professional.

Younger people (age 18-35) are a lot more inclined to hire a professional based on online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

More Than Half Of People Aged 25-34 Posted Reviews

According to Statista, the more youthful generations are purportedly the more vocal ones.

Source: Statista

77% Of Individuals Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that businesses should to be constantly requesting reviews.

Source: Statuslabs

Online Reviews Impact 67.7% Of Customer Buying Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats show a company's reputation does not impact just the customers. Potential employees also look at rankings and read reviews.

Source: Deloitte

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Site

Generally, 142 million consumers check out Yelp on a monthly basis. If you have not declared your totally free Yelp business page, this is as excellent a time as any.

Source: RevLocal

Negative Reviews Can Improve Conversion By Up To 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to devote more time on your website. According to online review data, people spend more than five times as long on a site when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

53% Of Consumers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of customer reviews go on without a response. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers