The Majority Of Best-selling Items Have An Average Ranking Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star ratings. Often a lower ranking actually helps your overall score.

According to consumer rating statistics, conversion rates begin to decrease as scores rise above 4.7.

Source: Spiegel Research Center

If A Business Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Unhappy Consumers Will Return To A Business

Clients don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a business can do to resolve an issue, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

30% Of Consumers Feel Favorable To A Business Which Reacts To Online Reviews

Corresponding with your consumers establishes trust. Even something as simple as reacting to their remarks and reviews can make them feel valued.

As you may anticipate, clients who feel this way are happy to spend more money with a company.

Source: Statuslabs

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your clients are your most important resource, and it's not only because of the cash they invest at your business. If you provide a good experience, they will be willing to share it.

Source: Brightlocal

73% Of Customers Believe Client Reviews Are More Important Than Star And Number Rankings

Online review statistics make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more genuine which is what the prospective clients are trying to find. Nearly a 3rd of customers state composed reviews are the only function that makes them believe the websites' reviews are useful and pertinent.

Source: Fan and Fuel

Due To The Fact That They Desire To Acquire An Item Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82% Of Consumers Go To Review Sites.

Review websites are locations that customers go to get the facts about a item, business or service . Users come since they have currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

54% Of Americans Pay The Most Attention To The Typical Star Ranking Of A Local Company

The star rating is the first thing customers see. Still, users take notice of other aspects as well, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of US customers.

Source: Statista

89% Of Clients Read A Businesses Reactions To Reviews

Not only do a lot of individuals read the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

52% Of Consumers Rely On A Product More If It Has Negative Reviews Too

We already touched upon the positive and negative reviews and their result on consumers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Consumers expect to see some unfavorable reviews.

Source: Capterra

Online Reviews Affect 67.7% Of Customer Buying Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Favorable Reviews Motivate 68 Percent Of Customers To Use A Local Business

Given that the huge bulk of customers read reviews, you'd want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal