71% Of Millennials Search Consumer Reviews Of Expert Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews data, 59% utilized online reviews to pick a legal representative or a physician.

Young people (age 18-35) are a lot more inclined to hire a professional based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

61 Percent Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Overall two-thirds of businesses have good and outstanding rankings. Only 5% of companies have a ranking listed below three stars.

Source: Brightlocal

95% Of Unhappy Clients Will Go Back To A Business If A Business Deals With Problems Quickly And Efficiently

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review is enough for 35% of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Consumers Claim Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

Reviews have a massive effect on their decision when customers have to select a solution provider.

Source: DemandGenReport

Clients Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users

Mobile users prefer to get things done much faster. Purchasing choices are made quickly.

Online reviews are certainly convincing, yet marketers haven't always come to value the power of them.

Source: Martech Zone

89% Of Customers Review A Businesses Feedback To Reviews

Not only do most customers read the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Won't Utilize A Service

This stat is one of lots of that show the significance of online ratings. Now that news of consumer complete satisfaction travels this quick, keeping your customers pleased is more important than ever.

57% of consumers have searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for companies with an ideal five star ranking.

Source: Brightlocal

Software Application Reviews Influence Over 98% Of All Buyers

18% of software purchasers consider reviews to be an important factor in the purchase procedure. Software reviews have no effect whatsoever on just 2 percent of consumers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

73% Of Consumers Think Consumer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear people aren't satisfied with scores alone.

Written reviews make the statistics appear more authentic which is what the would-be consumers are looking for. Practically a third of customers say composed reviews are the only function that makes them think the websites' reviews are relevant and useful.

Source: Fan and Fuel

If They Were Asked, 77% Of Consumers Would Definitely Leave A Review

More than a 35% would do it to notify others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would be willing to leave a review to help other individuals with their decision making process.

Source: Podium

A One Star Increase In Rating Can Lead To A 5% To 9% Boost In Business Revenue

Businesses that treat clients well generally flourish, review sites help make certain of that.

Source: Statuslabs

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your clients are your most important resource, and it's not just because of the cash they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal