60% Of Consumers Check Out Blog And Social Media Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced substantially by blogs and reviews on social media. With men being two times as likely to be affected than ladies.

Reviews and rating statistics show people value the viewpoint of peers more than any other content.

Source: Collective Bias

If A Business Takes Care Of Issues Rapidly And Efficiently, 95% Of Unhappy Clients Will Go Back To A Business

Customers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

72 Percent Of Customers Won't Take Action Unless They Read Some Reviews

Regardless of how appealing your marketing is, you still require customer reviews. There's no other way around it. Clients are still going to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

Just 44% Of Local Businesses Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are free, a remarkably low number of businesses actually use them.

Although we now understand why client reviews are so effective, many businesses obviously don't.

Source: LsaInsider

Customer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples opinions before they ever trust what the producer says. The reason, manufacturers' descriptions are generally advertisements.

Source: Martech Zone

United States Consumers Regard "Product Performance" To Be The Most Valuable Detail In Product Reviews

They focus on various aspects of the shopping experience when people check out reviews. However according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of US consumers.

Source: Statista

73 Percent Of Consumers Think Customer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear people aren't satisfied with ratings alone.

Consumer reviews make the statistics appear more authentic which is what the potential customers are looking for. Almost a 3rd of customers state written reviews are the only feature that makes them believe the websites' reviews are useful and appropriate.

Source: Fan and Fuel

95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'always' or 'very often'.

Source: Trust You

Due To The Fact That They Desire To Purchase A Service Or A Product And Desire To Get The Facts About The Businesses Products And Services, 82 Percent Of Customers Visit Review Websites.

Users come because they have currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

Software Reviews Impact Over 98 Percent Of All Buyers

18 percent of software purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no effect whatsoever on just 2 percent of customers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.

Source: Capterra

89% Of Buyers Like To Read Reviews Using Their Mobile Phones

Be it through an app or a mobile browser, people young and old prefer to read reviews on their smart phones.

Source: Statista