US Shoppers View "Product Performance" To Be The Most Valuable Information In Product Reviews

When individuals read reviews, they concentrate on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality with time are the next few factors to consider for more than 50% of USA consumers.

Source: Statista

73% Of Customers Believe Consumer Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the stats appear more authentic which is what the would-be customers are looking for. Almost a third of customers say written reviews are the only feature that makes them believe the websites' reviews are useful and appropriate.

Source: Fan and Fuel

More Than 4 Negative Reviews About A Business Or Service Might Reduce Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

91% Of Millennials Trust In Online Reviews As Much As Loved Ones

Online review statistics place clients' reviews as the most reliable source of suggestions. Online reviews generally carry the very same weight as recommendations from friends and family.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

More than half of all people in need of an expert service rely on online reviews.

According to online reviews statistics, 59% used online reviews to select a medical professional or a legal representative.

Younger people (age 18-35) are even more inclined to work with an expert based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

86 Percent Of Customers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not only because of the cash they invest at your business. They will be willing to share it if you provide them an excellent experience.

Source: Brightlocal

Positive Reviews Motivate 68% Of Customers To Use Local Businesses

Given that the vast bulk of customers check out reviews, you would want yours to be appealing to new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

60 Percent Of Customers Consult Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store purchasing is influenced substantially by blogs and reviews on social media. With men being twice as likely to be affected than ladies.

Reviews and rating statistics show people value the viewpoint of peers more than any other material.

Source: Collective Bias

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Buying Home Electronic Devices

Stats reveal that reviews were more effective than TV ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Consumers Could Invest 31 Percent More With A Business That Has Excellent Reviews

Focus on this statistic. The better other users describe your product or service, the more cash you can charge and consumer review stats show us exactly just how much more.

Source: Martech Zone

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management stats indicate a company's reputation does not affect just the consumers. Potential employees likewise take a look at scores and take a look at reviews.

Source: Deloitte

One-half Of All Millennial's "Constantly" Read Online Reviews For Companies

Younger people know the value of being informed. User-generated content has an unassailable influence on customers.

If businesses think of the power of customer reviews over millennials, they will understand what they've been losing out on. Older people are various though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Reviews Posted On Twitter Can Improve Sales By 6.46%

Online review data reveal that reviews shared on Twitter, do more to boost sales than those on any other social network.

Source: Yotpo

77% Of Customers Would Likely Post A Review If They Were Asked

More than a 35% would submit a review to inform others about their consumer experience and 24% would definitely direct their review to the company itself.

Over a 26% would be willing to leave a review to help other people with their choice making process.

Source: Podium

72 Percent Of Clients Won't Take Action Unless They Check Out Some Reviews

Regardless of how enticing your marketing is, you still require client reviews. There's no skirting around it. Customers are still happy to hear you out, however they trust other people more.

Source: My Testimonial Engine

If A Company Handles Issues Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Business

Clients don't expect you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday