53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews

Online review statistics reveal that 63% of client reviews stay without a response. That's too bad, due to the fact that those companies are losing clients that way.

Source: Review Trackers

A One Star Increase In Ranking Can Result In A 5% To 9% Boost In Business Income

Businesses that treat clients fairly typically prosper, review sites help make sure of that.

Source: Statuslabs

If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Service

This stat is one of numerous that show the value of online ratings. Now that news of customer satisfaction travels this fast, keeping your customers happy is more important than ever.

57% of customers have searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for businesses with a best five star rating.

Source: Brightlocal

A Lot Of Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they have gone to a supplier. Online review trends reveal individuals choose to comment if they had a positive experience, rather than a average or unfavorable one.

Source: Brightlocal

49% Of Customers Consider The Quantity Of Online Reviews As A Necessary Consideration Of Their Purchasing Decision

Customers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who take note of the variety of reviews is presently at 46%.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews Across The World

Google is in the lead here, followed by Facebook as a far-off second.

Here's the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management stats indicate a business's reputation does not impact just the customers. Potential team members likewise look at scores and read reviews.

Source: Deloitte

63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) behind.

When it comes to trust, these online review stats reveal the basic popularity of a site can just go so far.

Source: Review Trackers

64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their purchasing confidence.

Companies utilize the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

71% Of Millennials Search Customer Reviews Of Professional Services

Majority of all individuals in need of an expert service rely on online reviews.

According to online reviews stats, 59% used online reviews to choose a medical professional or a lawyer.

Younger people (age 18-35) are even more likely to hire a professional based on online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

91 Percent Of Millennials Turn To Online Reviews As Much As Family And Friends

Online review stats place consumers' reviews as the most trustworthy source of recommendations. Online reviews usually carry the exact same weight as advice from family and friends.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Purchasing Decisions

More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Negative Reviews Can Improve Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review data, people devote more than 5 times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo

83% Of All Young People Were Asked To Leave A Review Recently

Of those invited, 80% of customers did give a review. In general, businesses have asked 66% of all customers to submit a review on their business.

Source: Brightlocal

Reviews Are The Third Most Prominent Ranking Factor For Google's Local 3 Pack

Review signals (amount, variety, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more vital than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

15 Percent Of Customers Do Not Trust Businesses Without Any Online Reviews

No trust suggests no interactions. 15 percent of prospective consumers will not even think about working with a company they can't discover opinions about.

Source: Statuslabs

77% Of Consumers Would Likely Give A Review If They Were Asked

More than a 35% would do it to inform others about their consumer encounter and 24% would certainly direct their review to the company itself.

Over a 26% would be willing to post a review to assist other individuals with their choice making process.

Source: Podium