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If They Were Asked, 77% Of Clients Would Post A Review
More than a 35% would submit a review to advise others about their consumer encounter and 24% would likely direct their review to the business itself.
Over a 26% would be willing to give a review to help other people with their decision making process.
Source: Podium
Just 44% Of Local Companies Have Actually Accepted Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are complimentary, a surprisingly low number of businesses actually make use of them.
Although we now know why client reviews are so powerful, a lot of businesses apparently don't.
Source: LsaInsider
If A Company Manages To Fix Problems Quickly And Efficiently, 95% Of Dissatisfied Customers Will Return To A Company
Clients do not expect you to be perfect. When things go wrong, they do expect you to take care of things. If there's absolutely nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
67% Of Customers Say Reviews Are A "Very Important" Factor When Picking A Service Provider
Reviews have a massive impact on their decision when consumers have to pick a solution provider.
Source: DemandGenReport
53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews
Online review stats reveal that 63% of consumer reviews stay without a reaction. That's too bad, since those businesses are losing consumers that way.
Source: Review Trackers
53 Percent Of Americans Consider Product Reviews And Rankings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and desire the very best bang for their buck. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
Reviews Published On Twitter Can Help Boost Sales By 6.46%
Online review stats show that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
61% Of Local Businesses Have A Typical Score Of 4 Or 5 Stars
Generally two-thirds of businesses have outstanding and awesome scores. Only 5% of businesses have a score listed below three stars.
Source: Brightlocal
15% Of Clients Do Not Trust Businesses Without Online Reviews
No trust implies no interactions. 15% of potential consumers won't even think about working with a company they can't find viewpoints about.
Source: Statuslabs
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management stats suggest a business's reputation doesn't affect simply the clients. Prospective team members also take a look at ratings and take a look at reviews.
Source: Deloitte
Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer says. The reason, producers' descriptions are basically ads.
Source: Martech Zone
US Buyers View "Product Performance" To Be The Most Helpful Information In Product Reviews
When people check out reviews, they focus on various elements of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of USA clients.
Source: Statista
A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Income
Businesses that treat clients well usually prosper, review sites help make sure of that.
Source: Statuslabs
74% Of Local Businesses Have At A Minimum, One Google Review
A single review is far from enough to enhance your site's SERP ranking.
Taking a look at online ratings stats, we discovered that a business needs to have approximately 40 reviews before clients "Award" it with a star.
Source: Brightlocal