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A Solitary Business Review Can Raise Its Conversions By 10 Percent
Online review statistics show user-generated material can do miracles in regards to conversions.
A single review can have an enormous effect on your business.
A hundred reviews can boost your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44% boost.
Source: RevLocal
If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More
We already discussed the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. Consumers expect to see some negative reviews.
Source: Capterra
95% Of Unsatisfied Consumers Will Return To A Company If A Company Manages To Resolve Issues Quickly And Effectively
Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a company can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who read customer reviews, agree that it increases their purchasing confidence.
Organizations utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
If They Were Asked, 77% Of Consumers Would Certainly Give A Review
More than a 35% would post a review to educate others about their customer encounter and 24% would most likely direct their review to the company itself.
Over a 26% would want to give a review to help other people with their choice making process.
Source: Podium
71% Of Millennials Search Consumer Reviews Of Professional Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to choose a physician or an attorney.
Younger people (age 18-35) are much more likely to hire an expert based upon online reviews. Just 19% of millennials will consider working with a legal representative without any.
Source: Thomson Reuters
98% Of Yelp's Website Visitors Bought From A Business They Found On The Site
Normally, 142 million consumers go to Yelp every month. This is as good a time as any if you haven't claimed your free Yelp business page.
Source: RevLocal
53 Percent Of Americans Consider Item Reviews And Ratings As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's buyers are smart and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of US Consumers
24% of US shoppers consider reviews as 'incredibly influential'.
To illustrate the value of online reviews and rankings, did you understand that 81 percent of customers will pay more for an item with reviews and those very same consumers are also going to accept slower shipping times for such products.
Source: Turntonetworks
Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent
It sounds insane, but negative reviews can be a positive factor for users to spend more time on your site. According to online review stats, individuals devote more than five times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95% suspect censorship or faked reviews if there aren't any unfavorable ones.
Source: Reevoo
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Organization
The star rating is the first thing customers see. Still, users pay attention to other elements as well, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of USA customers.
Source: Statista