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91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of businesses question the integrity of online reviews. However, they realize the huge effect user scores have on their business. Unfavorable customer or employee reviews can influence 90% of job seekers.
Source: Career Arc
Google Accounts For 57.5 Percent Of All Reviews Around The Globe
Google is the clear winner as far as distribution goes, but they are not the only ones in the game.
These the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
30% Of Consumers Feel Positive About A Company Which Responds To Online Reviews
Communicating with your consumers builds their trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are happy to spend more money with a business.
Source: Statuslabs
53% Of Americans Consider Item Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.
Source: Statista
61% Of Local Businesses Have An Average Rating Of 4 To 5 Stars
Generally two-thirds of businesses have excellent and exceptional scores. Only 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
86% Of Consumers Would Consider Composing A Review For A Business
Your customers are your most valuable resource, and it's not just because of the cash they invest at your business. If you give them a great experience, they will want to share it.
Source: Brightlocal
98% Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site
Generally, 142 million customers check out Yelp monthly. This is as good a time as any if you have not declared your totally free Yelp business page.
Source: RevLocal
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics reveal user-generated material can do wonders in regards to conversions.
A single review can have a substantial effect on your business.
A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can provide a mind-blowing 44% increase.
Source: RevLocal
53% Of Consumers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews stay without a reaction. That's too bad, since those companies are losing clients that way.
Source: Review Trackers
Most Best Selling Products Have A Typical Score Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star rankings are suspicious. That's why it is unnatural to get perfect 5 star rankings.
According to customer rating statistics, conversion rates start to reduce as ratings rise above 4.7.
Source: Spiegel Research Center
52% Of Consumers Rely On A Product More If It Has Negative Reviews As Well
We already touched upon the negative and positive reviews and their impact on customers. However, all products have their faults, it raises red flags that maybe the reviews are phony if all of a products reviews are positive. People expect to see some negative reviews.
Source: Capterra
73% Of Consumers Believe Consumer Reviews Are More Important Than Star And Number Rankings
Online review statistics make it clear people aren't satisfied with scores alone.
Customer reviews make the statistics appear more genuine which is what the prospective customers are searching for. Practically a third of consumers state composed reviews are the only function that makes them think the websites' reviews are relevant and helpful.
Source: Fan and Fuel