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73 Percent Of Customers Think Written Reviews Are More Crucial Than Star And Number Rankings
Online review stats make it clear people aren't satisfied with scores alone.
Written reviews make the statistics appear more genuine which is what the potential clients are trying to find. Practically a 3rd of customers say composed reviews are the only feature that makes them believe the sites' reviews are appropriate and useful.
Source: Fan and Fuel
54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business
The star rating is the first thing consumers see. Still, users focus on other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of US consumers.
Source: Statista
53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of client reviews go on without a reply. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Businesses
Younger individuals understand the worth of being informed. User-generated material has an unassailable effect on consumers.
If businesses stop to consider the power of customer reviews over millennials, they will realize what they've been missing out on. Older people are different though, just 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
Customers Could Spend 31% More With A Business That Has Great Reviews
Pay attention to this fact. The better other users explain your product and services, the more money you can charge and consumer review stats show us precisely just how much more.
Source: Martech Zone
89% Of Shoppers Choose To Read Reviews Using Their Mobile Devices
Be it through an app or a mobile web browser, clients choose to read reviews on their cell phones.
Source: Statista
A Single Business Review Can Lift Its Conversions By 10 Percent
Online review statistics show user-generated material can do miracles in regards to conversions.
A single review can have a huge influence on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can provide an astonishing 44 percent boost.
Source: RevLocal
Over Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Ranking
This stat is among numerous that show the significance of online scores. Now that news of client complete satisfaction travels this quick, keeping your clients happy is more crucial than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
Moreover, 11 percent looked just for services with a perfect five star ranking.
Source: Brightlocal
86 Percent Of Consumers Would Think About Composing A Review For A Business
Your clients are your most important resource, and it's not just because of the money they spend at your business. If you provide an excellent experience, they will be willing to share it.
Source: Brightlocal
The Majority Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a supplier. Online review trends show individuals prefer to comment if they had a favorable experience, instead of a unfavorable or mediocre one.
Source: Brightlocal
30% Of Clients Feel Favorable To A Business Which Answers Online Reviews
Corresponding with your clients builds their trust. Even something like reacting to their reviews and comments can make them feel appreciated.
As you might expect, clients who feel this way are going to spend more money with a company.
Source: Statuslabs
Online Reviews Affect 67.7% Of Consumer Purchasing Decisions
More than 2 thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz