Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, producers' descriptions are essentially advertisements.

Source: Martech Zone

77% Of Customers Would Likely Submit A Review If They Were Asked

More than a 35% would do it to notify others about their client experience and 24% would most likely direct their review to the company itself.

Over a 26% would be willing to post a review to help other individuals with their choice making process.

Source: Podium

15 Percent Of People Don't Trust Businesses Without Online Reviews

No trust suggests no interactions. 15% of prospective customers won't even consider working with a business they can't discover opinions about.

Source: Statuslabs

Half Of All Of The Millennial's "Constantly" Read Online Reviews For Businesses

More youthful people know the worth of being informed. User-generated material has an unassailable effect on consumers.

They will realize what they've been missing out on if businesses stop to consider the power of client reviews over millennials. Older people are different though, only 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Over Half Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is one of many that highlight the value of online scores. Now that news of customer complete satisfaction travels this quick, keeping your customers happy is more crucial than ever.

57% of customers have searched for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for companies with a perfect five star ranking.

Source: Brightlocal

30% Of Clients Feel Favorable To A Business Which Answers Online Reviews

Corresponding with your consumers establishes trust. Even something easy like responding to their reviews and remarks can make them feel appreciated.

As you might expect, clients who feel this way are going to invest more money with a business.

Source: Statuslabs

If It Has Unfavorable Reviews As Well, 52% Of Customers Trust An Item More

We already discussed the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that perhaps the reviews are fake. Consumers expect to see some negative reviews.

Source: Capterra

People Reading Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users

Mobile users prefer to get things done faster. Purchasing choices are made rapidly.

Online reviews are undoubtedly convincing, yet marketers have not necessarily come to appreciate the power of them.

Source: Martech Zone

If A Business Takes Care Of Problems Rapidly And Efficiently, 95% Of Disappointed Clients Will Return To A Company

Customers don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Negative Reviews Can Increase Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive driver for users to spend more time on your site. According to online review statistics, individuals spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo

53% Of Customers Anticipate Companies To Reply Within A Week To Negative Reviews

Online review stats clarify that 63% of consumer reviews go on without a reaction. That's regrettable, since those companies are losing clients that way.

Source: Review Trackers

89% Of Buyers Want To Read Reviews On Their Mobile Phones

Be it through an app or a mobile internet browser, people young and old prefer to read reviews on their phones.

Source: Statista

70 Percent Of Customers Need To Check Out A Minimum Of Four Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people check out a lot more reviews to get an idea of how the business is in fact doing. Do not depend on that figure alone.

Source: Brightlocal

60 Percent Of Customers Refer To Blog And Social Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social networks. With males being twice as likely to be influenced than ladies.

Reviews and score data show individuals value the opinion of peers more than any other content.

Source: Collective Bias

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all individuals in need of an expert service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to select a lawyer or a medical professional.

Young people (age 18-35) are much more likely to employ an expert based on online reviews. Just 19% of millennials will consider hiring a lawyer without any.

Source: Thomson Reuters