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71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to choose a legal representative or a doctor.
Younger people (age 18-35) are a lot more inclined to employ a professional based on online reviews. Just 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
Customer Reviews On Items Are Relied On Almost 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, producers' descriptions are essentially ads.
Source: Martech Zone
77% Of Customers Do Not Trust Reviews That Are Older Than Three Months
Clients don't care how great your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that companies should to be continuously requesting reviews.
Source: Statuslabs
If It Has Less Than A 4 Star Ranking, More Than Half Of Consumers Will Not Use An Organisation
This stat is among numerous that illustrate the importance of online rankings. Now that news of customer complete satisfaction travels this fast, keeping your customers pleased is more crucial than ever.
57% of consumers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
11% looked only for organizations with a perfect five star rating.
Source: Brightlocal
70% Of Consumers Need To Read At Least 4 Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people read much more reviews to get a clear view of how business is in fact doing. Don't depend on that figure alone.
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they read reviews 'constantly' or 'extremely frequently'.
Source: Trust You
More Than Half Of Shoppers Aged 25 To 34 Submitted Reviews
According to Statista, the younger generations are purportedly the more opinionated ones.
Source: Statista
Software Application Reviews Impact Over 98% Of All Buyers
18 percent of software purchasers consider reviews to be an important factor in the purchase process. Software application reviews have no effect whatsoever on only 2 percent of customers. Two thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
Customers Could Invest 31 Percent More With A Business That Has Fantastic Reviews
Take notice of this fact. The better other users explain your product or service, the more money you can charge and consumer review statistics show us exactly how much more.
Source: Martech Zone
Reviews Shared On Twitter Can Help Grow Online Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010
Recently reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is comparable to that of tweet on twitter.
Source: Review Trackers
Only 6% Of Customers Do Not Rely On Client Reviews At All
According to customer review stats, a whopping 19% of consumers constantly rely on online reviews and never a buy without reading reviews initially.
Source: Statista
53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews remain without a reaction. That's regrettable, because those businesses are losing clients that way.
Source: Review Trackers
A One Star Boost In Score Can Lead To A 5% To 9% Increase In Business Profits
Businesses that treat consumers honorably normally prosper, review websites help ensure of that.
Source: Statuslabs
Buyers Checking Out Reviews On A Mobile Phone Are 127 Percent More Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. Purchasing choices are made rapidly.
Online reviews are obviously convincing, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, people devote more than 5 times as long on a site when they check out negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo