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53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of customer reviews go on without a response. That's regrettable, because those companies are losing consumers that way.
Source: Review Trackers
Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone
The Majority Of Consumers Aged 25-34 Posted Reviews
According to Statista, the more youthful generations are plainly the more vocal ones.
Source: Statista
Only 6 Percent Of Customers Do Not Rely On Client Reviews At All
According to client review stats, a whopping 19 percent of consumers constantly trust online reviews and never ever a purchase without checking out reviews initially.
Source: Statista
Online Product Reviews About An Item Can Improve Its Conversion Rate By A Staggering 270 Percent
User review statistics reveal the purchase probability for a product with 5 reviews is 270 percent higher than the same product without reviews.
Source: Spiegel Research Center
77% Of Individuals Don't Trust Reviews That Are Older Than Three Months
Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Customers understand businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies need to be continuously asking for reviews.
Source: Statuslabs
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Data reveal that reviews were more successful than Television ads at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
Just 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing
That's 56% of your competition that aren't benefiting from their listing.
While business listings on the major review platforms are free, a remarkably low number of businesses in fact use them.
Although we now know why customer reviews are so effective, the majority of businesses obviously don't.
Source: LsaInsider
83% Of All Younger Customers Were Invited To Submit A Review Recently
Of those invited, 80% of customers did give a review. Overall, companies have actually asked 66% of all customers to submit a review on their business.
Source: Brightlocal
Software Reviews Influence Over 98% Of All Purchasers
18 percent of software buyers consider reviews to be an essential factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
90% Of Buyers Need Less Than 10 Reviews To Form A Viewpoint About A Business
You understand what people say about first impressions, right?
Users get their first impression of your businesses through reviews. Usually through less than 10 of them.
If you do not have reviews on your site, consider asking your visitors to compose one.
Source: Martech Zone
91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the huge impact user scores have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
15% Of Customers Don't Trust Businesses Without Any Online Reviews
No trust indicates no interactions. 15% of prospective clients will not even consider doing business with a company they can't find opinions about.
Source: Statuslabs