Positive Reviews Motivate 68% Of Consumers To Choose Local Businesses

Because the vast bulk of customers check out reviews, you'd want yours to be appealing to brand-new customers, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

49 Percent Of Customers Consider The Quantity Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of consumers, who take notice of the number of reviews is currently at 46%.

Source: Brightlocal

60% Of Consumers Check Out Blog And Social Media Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is affected significantly by blogs and reviews on social networks. With males being two times as likely to be influenced than women.

Reviews and rating data show people value the opinion of peers more than any other material.

Source: Collective Bias

83 Percent Of Customers Don't Rely On Advertising

The conventional channels to reach consumers aren't as influential as they used to be. The majority of users who no longer trust advertisements choose to focus on clients' recommendations online.

Source: Statuslabs

A One Star Increase In Score Can Result In A 5% To 9% Boost In Business Income

Businesses that treat clients well usually flourish, review websites help make sure of that.

Source: Statuslabs

70% Of Customers Prefer To Learn About A Business Via Reviews And Short Articles, Rather Than Ads

Ads are all well and good, however it's worth trying a different approach also. Reviews are by far the very best way to find the truth about a service or product.

Source: Statuslabs

88% Of Executives View Reputation Risk As A Leading Business Issue

Reputation management statistics show a business's reputation doesn't impact just the consumers. Potential employees also take a look at scores and read reviews.

Source: Deloitte

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of United States Clients

24% of US shoppers consider reviews as 'exceptionally influential'.

To highlight the value of online reviews and rankings, did you know that 81 percent of consumers will pay more for a product with reviews and those same consumers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

Only 44 Percent Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't making the most of their listing.

While business listings on the major review platforms are totally free, a remarkably low number of businesses really make use of them.

Although we now understand why client reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

If It Has Less Than A 4 Star Rating, More Than Half Of Customers Will Not Utilize A Company

This stat is one of lots of that highlight the significance of online scores. Now that news of client satisfaction travels this quick, keeping your customers happy is more vital than ever.

57% of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11% looked only for organizations with a best five star ranking.

Source: Brightlocal

Negative Reviews Can Boost Conversion By As Much As 85 Percent

It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your website. According to online review statistics, people spend more than five times as long on a website when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

77% Of Customers Do Not Trust Reviews That Are Older Than Three Months

Clients don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers know businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

95% Of Unsatisfied Consumers Will Go Back To A Company If A Company Manages To Solve Issues Quickly And Effectively

Consumers do not anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Typically 2 out of 3 businesses have outstanding and great scores. Just 5% of companies have a rating below 3 stars.

Source: Brightlocal

Only 6% Of Consumers Don't Rely On Consumer Reviews At All

According to consumer review stats, a tremendous 19% of consumers always trust online reviews and never ever a purchase without reading reviews first.

Source: Statista