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83% Of Consumers Do Not Rely On Advertising
The conventional channels to reach consumers aren't as influential as they used to be. Many users who no longer trust advertisements select to pay attention to clients' suggestions online.
Source: Statuslabs
If A Company Manages To Solve Issues Rapidly And Efficiently, 95% Of Unhappy Customers Will Return To A Company
Consumers don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
A One Star Boost In Rating Can Cause A 5% To 9% Boost In Business Profits
Businesses that treat customers honorably generally prosper, review sites help make certain of that.
Source: Statuslabs
54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization
The star ranking is the first thing customers see. Still, users take notice of other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of United States consumers.
Source: Statista
74 Percent Of Regional Businesses Have At A Minimum, One Google Review
A single review is far from enough to improve your site's SERP ranking.
Taking a look at online rankings data, we learnt that a business requires to have at least 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
A Lot Of Local Companies Have Approximately 39 Google Reviews
Individuals like to share their experience after they've visited a vendor. Online review trends show individuals choose to comment if they had a favorable experience, rather than a negative or mediocre one.
Source: Brightlocal
90 Percent Of Users Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals say about very first impressions?
Users get their impression of your businesses through reviews. Usually through less than 10 of them.
Think about asking your visitors to write one if you don't have reviews on your site.
Source: Martech Zone
61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars
Typically 2 out of 3 businesses have excellent and awesome scores. Just 5% of companies have a score below 3 stars.
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Buying Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Software Reviews Impact Over 98 Percent Of All Purchasers
18 percent of software buyers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business tourists alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You