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64 Percent Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read client reviews, concur that it increases their purchasing confidence.
Businesses use the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike read reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
89% Of Buyers Prefer To Read Reviews On Their Cell Phones
Be it through an app or a mobile browser, individuals prefer to read reviews on their smart phones.
Source: Statista
30% Of Customers Feel Favorable To A Business Which Answers Online Reviews
Corresponding with your customers builds their trust. Even something as basic as reacting to their remarks and reviews can make them feel appreciated.
As you might anticipate, clients who feel this way are going to spend more money with a company.
Source: Statuslabs
53% Of Customers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of client reviews remain without a reaction. That's too bad, because those businesses are losing clients that way.
Source: Review Trackers
A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat consumers fairly normally flourish, review sites help make certain of that.
Source: Statuslabs
77% Of Clients Would Likely Give A Review If They Were Asked
More than a 35% would post a review to advise others about their client encounter and 24% would likely direct their review to the company itself.
Over a 26% would want to give a review to assist other people with their decision making process.
Source: Podium
Only 6% Of Consumers Do Not Rely On Client Reviews At All
According to client review data, a massive 19 percent of customers constantly rely on online reviews and never ever a purchase without checking out reviews initially.
Source: Statista
US Consumers View "Product Performance" To Be The Most Valuable Information In Product Reviews
They focus on various elements of the shopping experience when people check out reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA clients.
Source: Statista
71% Of Millennials Search Customer Reviews Of Expert Services
More than half of all people in need of a professional service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to choose a doctor or a lawyer.
Young people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters
90 Percent Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business
You know what people say about first impressions, right?
Users get their first impression of your businesses through reviews. Generally through less than 10 of them.
If you don't have reviews on your site, think about asking your visitors to write one.
Source: Martech Zone
15 Percent Of People Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15% of possible customers won't even consider doing business with a business they can't discover viewpoints about.
Source: Statuslabs