63.6% Of Customers Visit Google To Read Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) last.

When it comes to trust, these online review stats reveal the basic popularity of a website can only go so far.

Source: Review Trackers

A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Income

Businesses that treat customers well generally flourish, review sites help make certain of that.

Source: Statuslabs

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of American Customers

24% of US buyers consider reviews as 'extremely influential'.

To illustrate the significance of online reviews and rankings, did you know that 81% of consumers will pay more for an item with reviews and those same customers are also ready to accept slower shipping times for such products.

Source: Turntonetworks

71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all people in need of a professional service rely on online reviews.

According to online reviews data, 59% used online reviews to pick an attorney or a physician.

Young people (age 18-35) are even more inclined to employ a professional based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

86% Of Consumers Would Think About Composing A Review For A Business

Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. They will be ready to share it if you offer them an excellent experience.

Source: Brightlocal

64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30% of customers who read consumer reviews, concur that it increases their buying confidence.

Businesses use the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that companies ought to be constantly asking for reviews.

Source: Statuslabs

70% Of Customers Need To Read A Minimum Of Four Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people read many more reviews to get an idea of how the business is in fact doing. Don't depend on that figure alone.

Source: Brightlocal

88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics

Statistics reveal that reviews were more effective than Television advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

90 Percent Of Visitors Need Less Than 10 Reviews To Form A Viewpoint About A Business

You know what people state about first impressions?

Users get their first impression of your businesses through reviews. Usually through less than 10 of them.

If you do not have reviews on your website, consider asking your visitors to compose one.

Source: Martech Zone

95% Of Unsatisfied Customers Will Return To A Business If A Business Takes Care Of Problems Rapidly And Efficiently

Consumers do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

61 Percent Of Regional Businesses Have A Typical Rating Of 4 Or 5 Stars

Generally two-thirds of businesses have outstanding and awesome scores. Only 5% of companies have a score listed below 3 stars.

Source: Brightlocal

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, individuals devote more than 5 times as long on a website when they read negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95% suspect censorship or fabricated reviews.

Source: Reevoo

Since They Want To Purchase A Product Or A Service And Want To Get The Facts About The Businesses Products And Services, 82% Of Consumers Go To Review Websites.

Review websites are locations that customers go to get the truth about a business, service or product . Since they have actually already formed a buying decision, users come. The bulk of them (89 percent) buy within a week of their visit. And 29% do so in 24 hours.

Source: RevLocal