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91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review statistics position consumers' reviews as the most trustworthy source of suggestions. Online reviews typically carry the very same weight as advice from family and friends.
Source: Brightlocal
67% Of Customers Say Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider
Reviews have an enormous effect on their decision when consumers have to pick a service provider.
Source: DemandGenReport
Software Application Reviews Impact Over 98% Of All Buyers
18% of software purchasers consider reviews to be a vital factor in the purchase process. Software application reviews have no impact whatsoever on only 2% of customers. Two thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra
53% Of Consumers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of client reviews go on without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
Unfavorable Reviews Can Boost Conversion By Up To 85%
It sounds crazy, however negative reviews can be a positive driver for users to spend more time on your site. According to online review data, people devote more than five times as long on a website when they read negative reviews.
When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
71% Of Millennials Search Consumer Reviews Of Expert Services
More than half of all people in need of a professional service turn to online reviews.
According to online reviews statistics, 59% used online reviews to select a doctor or an attorney.
Young people (age 18-35) are much more inclined to work with an expert based on online reviews. Just 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
49% Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision
Customers value not only the quality or nature of the reviews, however they consider their number and recency too.
The share of clients, who take notice of the variety of reviews is currently at 46%.
Source: Brightlocal
Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270%
User review stats reveal the purchase likelihood for a product with five reviews is 270% higher than the same item without reviews.
Source: Spiegel Research Center
98% Of Yelp's Visitors Bought From A Business They Discovered On The Website
Generally, 142 million customers visit Yelp on a monthly basis. This is as excellent a time as any if you haven't declared your free Yelp business page.
Source: RevLocal
73% Of Customers Believe Client Reviews Are More Crucial Than Star And Number Scores
Online review stats make it clear people aren't pleased with scores alone.
Consumer reviews make the statistics appear more authentic which is what the potential customers are searching for. Practically a 3rd of customers say composed reviews are the only function that makes them believe the websites' reviews are relevant and useful.
Source: Fan and Fuel
95% Of Disappointed Customers Will Go Back To A Business If A Company Deals With Problems Quickly And Efficiently
Customers don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a business can do to solve a concern, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Fifty Percent Of All Millennial's "Always" Check Out Online Reviews For Businesses
More youthful individuals know the value of being informed. User-generated content has an unassailable effect on consumers.
If businesses stop to consider the power of consumer reviews over millennials, they will realize what they've been losing out on. Older individuals are different though, only 6% of people aged 55 or older read reviews.
Source: Brightlocal
Most Popular Products Have An Average Rating Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is unnatural to get perfect 5 star scores.
According to consumer rating stats, conversion rates start to reduce as scores rise above 4.7.
Source: Spiegel Research Center
Just 6 Percent Of Consumers Do Not Trust Client Reviews At All
According to customer review data, a whopping 19% of customers constantly rely on online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
USA Consumers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews
They focus on different elements of the shopping experience when individuals read reviews. But according to online review stats, 60% of them are most thinking about the item's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of USA clients.
Source: Statista
70 Percent Of Consumers Choose To Learn About A Business Through Reviews And Articles, Instead Of Advertisements
Ads are all well and good, however it deserves attempting a different approach too. Reviews are by far the best method to discover the truth about a product or service.
Source: Statuslabs