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The Majority Of Consumers Aged 25 To 34 Gave Reviews
According to Statista, the younger generations are unsurprisingly the more vocal ones.
Source: Statista
71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all people in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a lawyer or a medical professional.
Young people (age 18-35) are much more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
63.6% Of Customers Visit Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.
When it comes to trust, these online review stats show the general appeal of a website can only go so far.
Source: Review Trackers
Many Popular Products Have A Typical Score Of 4.2 To 4.7
You can't make everybody happy, which is why perfect 5 star ratings are suspicious. That's why it is unnatural to get perfect 5 star ratings.
According to customer rating stats, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
US Shoppers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
When people read reviews, they concentrate on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US customers.
Source: Statista
Clients Could Spend 31% More With A Business That Has Fantastic Reviews
Pay attention to this statistic. The more detailed other users explain your services or product, the more cash you can charge and customer review stats reveal to us precisely just how much more.
Source: Martech Zone
61 Percent Of Local Businesses Have A Typical Score Of 4 To 5 Stars
Generally two thirds of businesses have excellent and outstanding scores. Only 5% of companies have a rating below 3 stars.
Source: Brightlocal
A One Star Increase In Score Can Cause A 5% To 9% Increase In Business Revenue
Businesses that treat clients well generally prosper, review sites help make sure of that.
Source: Statuslabs
53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats clarify that 63% of consumer reviews go on without a response. That's regrettable, because those businesses are losing clients that way.
Source: Review Trackers
52% Of Customers Trust A Product More If It Has Unfavorable Reviews Also
We already touched upon the negative and positive reviews and their result on consumers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are favorable. Consumers expect to see some unfavorable reviews.
Source: Capterra
Because They Want To Purchase A Product Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Consumers Check Out Review Websites.
Users come because they have actually currently formed a buying decision. The bulk of them (89%) buy within a week of their visit.
Source: RevLocal
Google Accounts For 57.5% Of All Reviews World Wide
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These are the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
More Than Half Of Consumers Won't Use A Service If It Has Less Than A 4 Star Ranking
This stat is one of many that highlight the value of online scores. Now that news of consumer complete satisfaction travels this quick, keeping your consumers happy is more crucial than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
Furthermore, 11 percent looked just for companies with an ideal five star rating.
Source: Brightlocal