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88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management statistics show a company's reputation does not impact simply the clients. Potential employees likewise take a look at scores and read reviews.
Source: Deloitte
Favorable Reviews Encourage 68 Percent Of Customers To Use A Local Business
Considering that the huge majority of consumers read reviews, you'd want yours to be inviting to brand-new clients, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
The Average Review Length Has Gotten 65% Shorter Since 2010
Now a days reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is similar to that of tweet on twitter.
Source: Review Trackers
Facebook Reviews Impact More Than 50% Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can also influence our buying preferences.
According to social reviews stats, Facebook affects over half of users' purchase choices.
Facebook reviews statistics expose that 4 out of 5 users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
89% Of Customers Prefer To Read Reviews On Their Cell Phones
Be it through an app or a mobile browser, people choose to read reviews on their mobile devices.
Source: Statista
Google Represents 57.5 Percent Of All Reviews World-wide
Google remains in the lead here, followed by Facebook as a distant second.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.
Source: Review Trackers
74% Of Regional Companies Have At A Minimum, 1 Google Review
A single review is far from enough to improve your website's SERP ranking.
Looking at online scores statistics, we learnt that a business requires to have at least 40 reviews before customers "Award" it with a star.
Source: Brightlocal
83% Of All Young Buyers Were Invited To Leave A Review Recently
Of those asked, 80% of consumers did post a review. In general, companies have asked 66% of all consumers to leave a review on their company.
Source: Brightlocal
More Than 4 Negative Reviews About A Business Or Service May Reduce Sales By 70 Percent
One negative review suffices for 35% of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.
Obviously, they can be compensated by the large number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
98% Of Yelp's Visitors Purchased From A Business They Discovered On The Site
Generally, 142 million customers go to Yelp on a monthly basis. This is as good a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all individuals in need of an expert service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to choose a medical professional or a lawyer.
Young people (age 18-35) are even more inclined to work with a professional based upon online reviews. Just 19% of millennials will consider working with a lawyer without any.
Source: Thomson Reuters
77% Of Consumers Would Undoubtedly Give A Review If They Were Asked
More than a 35% would submit a review to educate others about their consumer experience and 24% would most likely direct their review to the company itself.
Over a 26% would be willing to leave a review to assist other individuals with their decision making process.
Source: Podium
72% Of Clients Will Not Take Action Unless They Read Some Reviews
Regardless of how alluring your marketing is, you still require client reviews. There is no way around it. Clients are still going to hear you out, however they trust other people more.
Source: My Testimonial Engine
Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Customers
24% of US shoppers consider reviews as 'exceptionally influential'.
To illustrate the value of online reviews and scores, did you understand that 81% of consumers will pay more for an item with reviews and those very same consumers are likewise going to accept slower shipping times for such items.
Source: Turntonetworks
Almost All Customers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you want to buy a new vehicle and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read reviews.
With the help of other people, you manage to decide on one that works for you. That's how favorable reviews transform consumers into clients.
Source: Consumer Affairs
A Solitary Business Review Can Raise Its Conversions By 10%
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous impact on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide a mind-blowing 44% increase.
Source: RevLocal
89% Of Consumers Review A Companies Replies To Reviews
Not only do many consumers check out the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal
49 Percent Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency too.
The share of clients, who take notice of the number of reviews is presently at 46 percent.
Source: Brightlocal