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Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process
Let's say you want to buy a brand-new vehicle and there are several models which fit your requirements. How do you pick the best one for you? Well, you read reviews.
With the help of other consumers, you quickly select one that works for you. That's how favorable reviews transform customers into clients.
Source: Consumer Affairs
67% Of Customers Claim That Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider
Reviews have a massive impact on their decision when consumers have to choose a service provider.
Source: DemandGenReport
91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses doubt the integrity of online reviews. However, they recognize the massive effect user scores have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
When Buying Home Electronic Devices, 88% Of Americans Declared That Product Reviews Were The Most Prominent Element
Data reveal that reviews were more successful than Television advertisements at 37%, social networks at 23% and display ads at 49%.
Source: Statista
A Lot Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have visited a vendor. Online review trends reveal individuals choose to comment if they had a favorable experience, rather than a mediocre or unfavorable one.
Source: Brightlocal
The Majority Of People Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are obviously the more vocal ones.
Source: Statista
A One Star Boost In Rating Can Lead To A 5% To 9% Boost In Business Earnings
Businesses that treat consumers honorably generally flourish, review websites help make sure of that.
Source: Statuslabs
53% Of Consumers Anticipate Companies To Answer Back Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews remain without a reaction. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
Google Accounts For 57.5% Of All Reviews Around The Globe
Google is in the lead here, followed by Facebook as a distant second.
These are the online reviews distribution rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others at 8.6%.
Source: Review Trackers
89% Of Individuals Want To Read Reviews Using Their Cell Phones
Be it via an app or a mobile internet browser, folks choose to read reviews on their mobile devices.
Source: Statista
73 Percent Of Consumers Believe Written Reviews Are More Important Than Star And Number Ratings
Online review stats make it clear individuals aren't pleased with ratings alone.
Written reviews make the stats appear more authentic which is what the prospective consumers are trying to find. Practically a 3rd of customers state composed reviews are the only function that makes them believe the websites' reviews are appropriate and helpful.
Source: Fan and Fuel
People Reading Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users
Mobile users prefer to get things done quicker. Purchasing decisions are made quickly.
Online reviews are undoubtedly convincing, yet online marketers have not necessarily come to value the power of them.
Source: Martech Zone
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews statistics, 59% utilized online reviews to select a doctor or a lawyer.
Young people (age 18-35) are much more inclined to employ an expert based on online reviews. Only 19% of millennials will consider working with an attorney without any.
Source: Thomson Reuters
64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30% of consumers who check out client reviews, concur that it increases their purchasing confidence.
Businesses utilize the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
89% Of Clients Read A Companies Feedback To Reviews
Not only do many consumers read the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.
Source: Brightlocal