If A Company Handles Problems Quickly And Efficiently, 95% Of Unhappy Customers Will Return To A Business

Consumers don't expect you to be perfect. When things go wrong, they do expect you to take care of things. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

86% Of Consumers Would Think About Writing A Review For A Business

Your customers are your most important resource, and it's not just because of the cash they invest at your business. They will be ready to share it if you provide them a great experience.

Source: Brightlocal

Because They Want To Acquire A Service Or A Product And Want To Get The Facts About The Businesses Products And Services, 82% Of Customers Check Out Review Websites.

Review websites are locations that people go to get the facts about a product, business or service . Since they have actually already formed a buying decision, users come. The majority of them (89%) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

61 Percent Of Local Businesses Have A Typical Score Of 4 Or 5 Stars

Generally two-thirds of companies have exceptional and good ratings. Only 5% of companies have a rating below three stars.

Source: Brightlocal

Only 6% Of Customers Don't Trust Customer Reviews At All

According to customer review statistics, a massive 19 percent of consumers constantly rely on online reviews and never ever a make a purchase without checking out reviews initially.

Source: Statista

71% Of Millennials Search Customer Reviews Of Expert Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a doctor or an attorney.

Young people (age 18-35) are a lot more inclined to hire a professional based upon online reviews. Only 19% of millennials will think about hiring an attorney without any.

Source: Thomson Reuters

The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010

In recent years reviews are much shorter, simpler, and more straight to the point. The length of a review in 2019 is similar to that of tweet on twitter.

Source: Review Trackers

One-half Of All Millennial's "Constantly" Check Out Online Reviews For Companies

Younger people know the worth of being informed. User-generated material has an indisputable impact on consumers.

They will realize what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older people are different though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

83 Percent Of Customers Do Not Rely On Advertising

The conventional channels to reach clients aren't as influential as they utilized to be. Many users who no longer trust advertisements choose to take notice of consumers' suggestions online.

Source: Statuslabs

15% Of Visitors Do Not Trust Businesses Without Online Reviews

No trust implies no interactions. 15 percent of potential clients won't even think about doing business with a company they can't find opinions about.

Source: Statuslabs

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Also

We already discussed the negative and positive reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are phony. Customers anticipate to see some unfavorable reviews.

Source: Capterra

88% Of Americans Declared That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Data reveal that reviews were more effective than TV advertisements at 37%, social networks at 23% and display ads at 49%.

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Company

The star score is the first thing consumers see. Still, users take notice of other elements too, like the amount, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of American customers.

Source: Statista

89% Of Clients Review A Businesses Feedback To Reviews

Not only do most consumers read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

Majority Of Customers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among numerous that illustrate the value of online rankings. Now that news of consumer satisfaction travels this quick, keeping your clients happy is more crucial than ever.

57% of consumers have actually looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for businesses with an ideal five star rating.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike read reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

70% Of Customers Prefer To Discover A Business Via Articles And Reviews, Rather Than Advertisements

Ads are all well and good, however it's worth trying a different approach too. Reviews are without a doubt the best method to discover the truth about a product or service.

Source: Statuslabs

30% Of Consumers Feel Positive About A Business Which Reacts To Online Reviews

Staying connected with your customers creates trust. Even something as basic as responding to their reviews and comments can make them feel valued.

As you may expect, customers who feel this way are ready to spend more cash with a business.

Source: Statuslabs