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70 Percent Of Customers Need To Read At Least Four Reviews Before They Can Trust A Business
Four reviews may be too few. The majority of people check out much more reviews to get a better idea of how the business is in fact doing. Do not depend upon that statistic alone.
Source: Brightlocal
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company
The star score is the first thing customers see. Still, users take notice of other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of United States consumers.
Source: Statista
89% Of Consumers Browse A Companies Replies To Reviews
Not only do many clients read the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.
Source: Brightlocal
A Solitary Business Review Can Lift Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous influence on your business.
A hundred reviews can increase your conversion rates by as much as 37%. 2 hundred can provide a mind-blowing 44% boost.
Source: RevLocal
53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews
Online review statistics show that 63% of customer reviews go on without a reaction. That's too bad, due to the fact that those companies are losing clients that way.
Source: Review Trackers
Consumers Could Invest 31 Percent More With A Business That Has Fantastic Reviews
Focus on this fact. The more detailed other users describe your services or product, the more cash you can charge and consumer review stats show us precisely just how much more.
Source: Martech Zone
49 Percent Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.
The share of clients, who focus on the variety of reviews is currently at 46 percent.
Source: Brightlocal
If It Has Negative Reviews As Well, 52% Of Consumers Trust A Product More
We already discussed the positive and negative reviews and their result on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that possibly the reviews are phony. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
72 Percent Of Customers Will Not Take Action Before They Read Some Reviews
Regardless of how eye-catching your marketing is, you still need customer reviews. There's no way around it. Customers are still ready to hear you out, but they trust other individuals more.
Source: My Testimonial Engine
71% Of Millennials Search Customer Reviews Of Expert Services
Over half of all people in need of a professional service rely on online reviews.
According to online reviews data, 59% used online reviews to pick a lawyer or a physician.
Younger people (age 18-35) are even more likely to hire an expert based upon online reviews. Only 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
The Average Review Length Has Become 65% Shorter Since 2010
In recent years reviews are shorter, easier, and more straight to the point. The word count of a review in 2019 is equivalent to that of tweet on twitter.
Source: Review Trackers
77% Of Customers Don't Trust Reviews That Are Older Than Three Months
Consumers don't care how good your product or service was in the past. Part of why online reviews matter is since they are fresh and relevant.
Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.
It is for this reason that businesses ought to be continuously asking for reviews.
Source: Statuslabs