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If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Won't Utilize A Service
This stat is among many that illustrate the importance of online scores. Now that news of consumer fulfillment travels this fast, keeping your consumers delighted is more important than ever.
57% of consumers have looked for companies with more than four stars in 2018, which is up from 48% in 2017.
Additionally, 11 percent looked only for businesses with a best five star score.
Source: Brightlocal
83% Of All Young People Were Asked To Submit A Review Recently
Of those asked, 80% of consumers did post a review. In general, businesses have asked 66% of all consumers to leave a review on their business.
Source: Brightlocal
53% Of Customers Anticipate Companies To Respond Within A Week To Negative Reviews
Online review stats reveal that 63% of consumer reviews remain without a reaction. That's regrettable, due to the fact that those companies are losing consumers that way.
Source: Review Trackers
15 Percent Of Users Do Not Trust Businesses Without Online Reviews
No trust indicates no interactions. 15 percent of prospective consumers will not even think about doing business with a company they can't discover viewpoints about.
Source: Statuslabs
77% Of Clients Would Undoubtedly Give A Review If They Were Asked
More than a 35% would leave a review to educate others about their client experience and 24% would certainly direct their review to the company itself.
Over a 26% would want to submit a review to assist other people with their choice making process.
Source: Podium
77% Of Clients Do Not Trust Reviews That Are Older Than 3 Months
Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are relevant and fresh.
Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.
It is for this reason that businesses ought to be continuously asking for reviews.
Source: Statuslabs
Software Reviews Influence Over 98 Percent Of All Buyers
18% of software purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two thirds of them read more than six reviews to make up their mind and 14 percent of them read more than 20 reviews.
Source: Capterra
More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent fewer sales.
Of course, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
If A Business Deals With Problems Quickly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Company
Clients do not anticipate you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
89% Of Shoppers Like To Read Reviews Using Their Mobile Phones
Be it by means of an app or a mobile web browser, everyday people prefer to read reviews on their smart phones.
Source: Statista
Customers Checking Out Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done much faster. Therefore, purchasing choices are made quickly.
Online reviews are clearly convincing, yet marketers haven't always come to value the power of them.
Source: Martech Zone
Online Product Reviews About An Item Can Increase Its Conversion Rate By An Unprecedented 270 Percent
User review stats reveal the purchase possibility for an item with 5 reviews is 270 percent higher than the exact same product without reviews.
Source: Spiegel Research Center
72% Of Consumers Will Not Take Action Before They Read Some Reviews
No matter how tempting your marketing is, you still need consumer reviews. There's no way around it. Customers are still happy to hear you out, however they rely on other people more.
Source: My Testimonial Engine