88% Of Executives Judge Reputation Risk As A Leading Business Problem

Reputation management statistics show a company's reputation does not impact simply the clients. Potential team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

53% Of Americans Consider Product Reviews And Scores As The Most Vital Part Of Online Shopping.

Today's shoppers are wary and want the best bang for their dollar. It's no surprise that they consider reading reviews as a big part of the buying decision.

Source: Statista

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Utilize An Organisation

This stat is among lots of that illustrate the significance of online ratings. Now that news of consumer complete satisfaction travels this quick, keeping your customers pleased is more vital than ever.

57% of consumers have actually looked for companies with more than 4 stars in 2018, which is up from 48 percent in 2017.

11 percent looked only for organizations with a best five star rating.

Source: Brightlocal

63.6 Percent Of Customers Go To Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review stats reveal the general appeal of a website can just go so far when it concerns trust.

Source: Review Trackers

74% Of Local Companies Have At A Minimum, One Google Review

A single review is far from sufficient to improve your site's SERP ranking.

Taking a look at online ratings stats, we discovered that a company needs to have a minimum of 40 reviews before visitors "Award" it with a star.

Source: Brightlocal

70% Of Customers Choose To Discover A Business Through Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it's worth trying a different approach as well. Reviews are by far the best way to find the truth about a product or service.

Source: Statuslabs

If A Business Handles Problems Quickly And Effectively, 95% Of Dissatisfied Consumers Will Go Back To A Business

Clients do not expect you to be perfect. They do anticipate you to take care of things when they go wrong. If there's nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

89% Of Consumers Choose To Read Reviews Using Their Smart Devices

Be it through an app or a mobile internet browser, everyday people choose to read reviews on their mobile phones.

Source: Statista

72% Of Customers Won't Take Action Unless They Read Some Reviews

Irrespective of how attractive your marketing is, you still need consumer reviews. There's no skirting around it. Customers are still going to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews

Online review stats reveal that 63% of customer reviews go on without a reply. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

Software Application Reviews Impact Over 98 Percent Of All Buyers

18 percent of software application purchasers consider reviews to be an essential factor in the purchase process. Software reviews have no impact whatsoever on just 2 percent of customers. Two-thirds of them read more than 6 reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Business

The star rating is the first thing consumers see. Still, users take notice of other aspects also, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of American consumers.

Source: Statista