63.6 Percent Of Customers Check Out Google To Look For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics show the general popularity of a website can just go so far.

Source: Review Trackers

72 Percent Of Customers Won't Take Action Unless They Read Some Reviews

No matter how appealing your marketing is, you still need client reviews. There's no other way around it. Clients are still ready to hear you out, however they rely on other people more.

Source: My Testimonial Engine

Consumers Could Spend 31% More With A Business That Has Terrific Reviews

Pay attention to this statistic. The more detailed other users explain your service or product, the more money you can charge and consumer review stats show us exactly how much more.

Source: Martech Zone

49% Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency too.

The share of customers, who focus on the variety of reviews is currently at 46%.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company

The star rating is the first thing consumers see. Still, users pay attention to other elements too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States consumers.

Source: Statista

Customer Reviews On Products Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other peoples viewpoints before they ever trust what the producer states. The reason, makers' descriptions are basically ads.

Source: Martech Zone

A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Profits

Businesses that treat customers honorably generally prosper, review sites help make certain of that.

Source: Statuslabs

73 Percent Of Customers Think Customer Reviews Are More Crucial Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with ratings alone.

Customer reviews make the stats appear more authentic which is what the would-be customers are trying to find. Practically a 3rd of consumers state written reviews are the only function that makes them think the sites' reviews are helpful and relevant.

Source: Fan and Fuel

53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of customer reviews stay without a reaction. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

More Than Four Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

70 Percent Of Consumers Prefer To Discover A Business Through Short Articles And Reviews, Instead Of Advertisements

Advertisements are all well and good, however it deserves trying a different approach too. Reviews are by far the very best method to find the truth about a service or product.

Source: Statuslabs

The Majority Of Consumers Aged 25-34 Published Reviews

According to Statista, the younger generations are surprisingly the more vocal ones.

Source: Statista

Positive Reviews Motivate 68% Of Consumers To Choose Local Businesses

Considering that the huge bulk of customers check out reviews, you would want yours to be inviting to new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

If A Company Handles Problems Rapidly And Efficiently, 95% Of Unhappy Clients Will Return To A Company

Customers don't anticipate you to be perfect. They do anticipate you to fix things when they go wrong. If there's nothing else a business can do to fix a concern, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Due To The Fact That They Want To Purchase A Product Or A Service And Desire To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Visit Review Sites.

Users come due to the fact that they have actually currently formed a buying decision. The bulk of them (89 percent) buy within a week of their visit.

Source: RevLocal