73% Of Customers Believe Customer Reviews Are More Important Than Star And Number Scores

Online review stats make it clear people aren't pleased with ratings alone.

Written reviews make the statistics appear more genuine which is what the prospective consumers are searching for. Almost a third of consumers state written reviews are the only feature that makes them think the sites' reviews are relevant and useful.

Source: Fan and Fuel

72 Percent Of Clients Won't Take Action Before They Read Some Reviews

Irrespective of how eye-catching your marketing is, you still require consumer reviews. There's no skirting around it. Consumers are still going to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

77% Of Individuals Do Not Rely On Reviews That Are Older Than 3 Months

Clients don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.

Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies should to be continuously requesting reviews.

Source: Statuslabs

Over Half Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Rating

This stat is among many that illustrate the importance of online ratings. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more crucial than ever.

57% of customers have actually searched for business with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for companies with an ideal five star rating.

Source: Brightlocal

86 Percent Of Customers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not only because of the money they invest at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

Reviews Posted On Twitter Can Grow Online Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to grow sales than those on any other social network.

Source: Yotpo

15 Percent Of Consumers Don't Trust Businesses Without Any Online Reviews

No trust indicates no interactions. 15% of potential clients won't even think about working with a company they can't discover opinions about.

Source: Statuslabs

95% Of Dissatisfied Customers Will Return To A Business If A Business Deals With Issues Quickly And Efficiently

Customers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

88% Of Executives Consider Reputation Risk As A Leading Business Issue

Reputation management statistics suggest a business's reputation does not impact just the consumers. Prospective employees also look at ratings and read reviews.

Source: Deloitte

64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who read client reviews, concur that it increases their purchasing confidence.

Organizations use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

98 Percent Of Yelp's Browsers Bought From A Business They Discovered On The Website

Typically, 142 million consumers go to Yelp monthly. This is as excellent a time as any if you have not declared your free Yelp business page.

Source: RevLocal

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all people in need of a professional service rely on online reviews.

According to online reviews stats, 59% utilized online reviews to select a medical professional or an attorney.

Young people (age 18-35) are much more inclined to work with a professional based upon online reviews. Just 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

If They Were Asked, 77% Of Clients Would Most Likely Post A Review

More than a 35% would post a review to notify others about their customer experience and 24% would rather direct their review to the business itself.

Over a 26% would want to give a review to assist other people with their choice making process.

Source: Podium

A One Star Boost In Ranking Can Cause A 5% To 9% Increase In Business Earnings

Businesses that treat customers well typically succeed, review sites help make sure of that.

Source: Statuslabs

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US buyers consider reviews as 'very influential'.

To illustrate the importance of online reviews and scores, did you understand that 81% of customers will pay more for a product with reviews and those exact same customers are likewise going to accept slower shipping times for such items.

Source: Turntonetworks

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. However, they understand the massive effect user ratings have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to buy a brand-new vehicle and there are several models which fit your requirements. How do you choose the very best one for you? Well, you read reviews.

With the help of other consumers, you manage to decide on a model that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs