89% Of Customers Review A Companies Replies To Reviews

Not only do most individuals check out the review replies, 30% of them highly value them. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Professional Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews stats, 59% used online reviews to select a medical professional or an attorney.

Young people (age 18-35) are even more likely to employ an expert based upon online reviews. Just 19% of millennials will think about employing an attorney without any.

Source: Thomson Reuters

Only 44% Of Local Companies Have Accepted Their Google My Business Listing

That's 56% of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies actually use them.

Although we now know why client reviews are so effective, most businesses obviously do not.

Source: LsaInsider

Reviews Are The 3rd Most Influential Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, diversity, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they recognize the massive effect user rankings have on their business. Unfavorable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc

53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of client reviews go on without a response. That's regrettable, because those companies are losing customers that way.

Source: Review Trackers

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of USA Consumers

24% of US buyers consider reviews as 'extremely influential'.

To highlight the value of online reviews and rankings, did you understand that 81% of consumers will pay more for an item with reviews and those very same clients are also willing to accept slower shipping times for such products.

Source: Turntonetworks

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, agree that it increases their buying confidence.

Companies use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Consumer Reviews On Items Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the producers' description. People trust other peoples opinions before they ever trust what the manufacturer says. The reason, makers' descriptions are essentially advertisements.

Source: Martech Zone

83% Of All Younger Buyers Were Asked To Leave A Review Recently

Of those invited, 80% of clients did post a review. In general, businesses have asked 66% of all clients to leave a review on their company.

Source: Brightlocal

Majority Of Customers Won't Use A Business If It Has Less Than A 4 Star Score

This stat is among many that illustrate the value of online ratings. Now that news of consumer satisfaction travels this fast, keeping your customers happy is more vital than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked only for businesses with a perfect five star ranking.

Source: Brightlocal

90 Percent Of Visitors Require Less Than 10 Reviews To Form A Viewpoint About A Business

You understand what people say about impressions, right?

Users get their impression of your businesses through reviews. Generally through less than 10 of them.

Think about asking your visitors to compose one if you don't have reviews on your site.

Source: Martech Zone

More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the large variety of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website

Typically, 142 million customers visit Yelp monthly. If you have not declared your totally free Yelp business page, this is as great a time as any.

Source: RevLocal

77% Of Consumers Don't Trust Reviews That Are Older Than 3 Months

Customers don't care how excellent your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that companies ought to be continuously asking for reviews.

Source: Statuslabs

88% Of Executives Consider Reputation Risk As A Top Business Issue

Reputation management stats indicate a company's reputation doesn't impact just the customers. Prospective employees likewise take a look at rankings and take a look at reviews.

Source: Deloitte

30% Of Customers Feel Positive About A Company Which Answers Online Reviews

Keeping in touch with your consumers builds their trust. Even something as basic as reacting to their comments and reviews can make them feel valued.

As you may expect, clients who feel this way are more willing to spend more cash with a company.

Source: Statuslabs