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30% Of Clients Feel Positive About A Company Which Responds To Online Reviews
Staying connected with your clients creates trust. Even something as simple as responding to their reviews and comments can make them feel valued.
As you might anticipate, customers who feel this way are going to invest more money with a business.
Source: Statuslabs
89% Of Customers Browse A Companies Responses To Reviews
Not only do the majority of consumers check out the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
52% Of Consumers Trust A Product More If It Has Unfavorable Reviews As Well
We already touched upon the negative and positive reviews and their effect on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
53% Of Consumers Expect Businesses To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of client reviews remain without a response. That's too bad, since those businesses are losing clients that way.
Source: Review Trackers
74 Percent Of Regional Businesses Have At A Minimum, One Google Review
One review is far from sufficient to enhance your website's SERP ranking.
Taking a look at online scores data, we discovered that a business requires to have at least 40 reviews before consumers "Award" it with a star.
Source: Brightlocal
The Average Review Word Count Has Gotten 65% Much Shorter Since 2010
In recent years reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.
Source: Review Trackers
63.6% Of Customers Go To Google To Check For Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the basic popularity of a website can just go so far.
Source: Review Trackers
When Buying Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Influential Element
Stats reveal that reviews were more effective than TV ads at 37%, social networks at 23% and display ads at 49%.
Source: Statista
90% Of Consumers Require Less Than 10 Reviews To Form An Opinion About A Business
You understand what individuals state about first impressions?
Users get their impression of your businesses through reviews. Typically through less than 10 of them.
If you do not have reviews on your site, think about asking your visitors to compose one.
Source: Martech Zone
82% Of Consumers Check Out Review Sites Because They Want To Buy An Item Or A Service And Want To Get The Truth About The Businesses Services And Products.
Review sites are places that people go to get the truth about a product, service or business . Users come since they have actually already formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
91% Of Millennials Turn To Online Reviews As Much As Loved Ones
Online review stats put clients' reviews as the most trustworthy source of suggestions. Online reviews generally bring the same weight as recommendations from family and friends.
Source: Brightlocal