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This Is What Your Customer Receives
86% Of Customers Would Think About Composing A Review For A Business
Your consumers are your most valuable resource, and it's not only because of the money they spend at your business. If you give them a great experience, they will be willing to share it.
67% Of Customers Suggest Reviews Are A "Very Crucial" Factor When Choosing A Service Provider
Reviews have an enormous effect on their decision when consumers have to pick a service provider.
63.6 Percent Of Consumers Visit Google To Read Reviews Of A Business
Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics reveal the basic appeal of a website can just go so far.
Source: Review Trackers
98 Percent Of Yelp's Visitors Purchased From A Business They Discovered On The Site
Usually, 142 million consumers visit Yelp every month. This is as good a time as any if you haven't declared your complimentary Yelp business page.
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all people in need of an expert service rely on online reviews.
According to online reviews stats, 59% utilized online reviews to select a physician or a legal representative.
Younger people (age 18-35) are much more inclined to hire a professional based upon online reviews. Just 19% of millennials will think about working with a lawyer without any.
Source: Thomson Reuters
70 Percent Of Customers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business
4 reviews may be too few. The majority of people check out much more reviews to get a clear view of how the business is really doing. Do not depend upon that statistic alone.
A One Star Boost In Ranking Can Result In A 5% To 9% Boost In Business Revenue
Businesses that treat customers well typically flourish, review websites help ensure of that.
People Reading Reviews On A Mobile Device Are 127% More Likely To Purchase Than Desktop Users
Mobile users choose to get things done quicker. Buying decisions are made rapidly.
Online reviews are undoubtedly convincing, yet online marketers haven't necessarily come to value the power of them.
Source: Martech Zone
53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review statistics prove that 63% of consumer reviews go on without a reply. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
49% Of Customers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision
Customers value not only the quality or nature of the reviews, but they consider their number and recency also.
The share of consumers, who take note of the variety of reviews is currently at 46%.
83% Of All Younger Shoppers Were Asked To Post A Review Recently
Of those asked, 80% of clients did give a review. Overall, companies have asked 66% of all consumers to post a review on their company.
61% Of Regional Businesses Have An Average Ranking Of 4 To 5 Stars
Generally two thirds of businesses have great and outstanding scores. Just 5% of businesses have a rating below three stars.