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53% Of Customers Expect Companies To Reply Within A Week To Negative Reviews
Online review stats clarify that 63% of client reviews stay without a reaction. That's regrettable, due to the fact that those businesses are losing clients that way.
Source: Review Trackers
98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Website
Normally, 142 million consumers go to Yelp monthly. This is as excellent a time as any if you haven't declared your totally free Yelp business page.
Source: RevLocal
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of USA Consumers
24% of US shoppers consider reviews as 'extremely influential'.
To show the importance of online reviews and scores, did you understand that 81% of consumers will pay more for a product with reviews and those very same consumers are likewise ready to accept slower shipping times for such items.
Source: Turntonetworks
89% Of Customers Review A Businesses Responses To Reviews
Not only do most customers read the review replies, 30% of them highly value them. Practically 96% read the replies to their own reviews.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Worldwide
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
88% Of Executives Judge Reputation Risk As A Top Business Concern
Reputation management stats show a business's reputation doesn't impact just the consumers. Prospective team members likewise take a look at rankings and read reviews.
Source: Deloitte
If They Were Asked, 77% Of Customers Would Submit A Review
More than a 35% would leave a review to inform others about their consumer encounter and 24% would definitely direct their review to the company itself.
Over a 26% would want to leave a review to help other people with their decision making process.
Source: Podium
77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months
Consumers don't care how good your service or product was in the past. Part of why online reviews matter is since they are fresh and relevant.
Customers understand businesses lose their touch all the time, which is why the majority of them find older reviews unimportant.
It is for this reason that companies need to be constantly asking for reviews.
Source: Statuslabs
30% Of Consumers Feel Positive About A Company Which Answers Online Reviews
Corresponding with your clients develops trust. Even something as simple as responding to their reviews and remarks can make them feel valued.
As you might expect, customers who feel this way are happy to spend more cash with a company.
Source: Statuslabs
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Just 6% Of Customers Do Not Trust Consumer Reviews At All
According to client review statistics, a massive 19% of consumers constantly rely on online reviews and never ever a purchase without checking out reviews first.
Source: Statista