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53% Of Customers Expect Companies To Answer Back Within A Week To Negative Reviews
Online review stats clarify that 63% of consumer reviews stay without a reply. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
89% Of Shoppers Like To Read Reviews Using Their Smart Devices
Be it by means of an app or a mobile web browser, individuals prefer to read reviews on their cell phones.
Source: Statista
64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, concur that it increases their purchasing confidence.
Businesses utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
90 Percent Of Users Need Less Than 10 Reviews To Form An Opinion About A Business
You know what people state about first impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
Consider asking your visitors to write one if you do not have reviews on your website.
Source: Martech Zone
Google Accounts For 57.5% Of All Reviews Throughout The World
As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.
These the online reviews distribution rankings:
Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
Just 6% Of Customers Do Not Rely On Customer Reviews At All
According to client review data, a massive 19 percent of consumers constantly trust online reviews and never ever a make a purchase without reading reviews.
Source: Statista
95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services
Leisure and business tourists alike check out reviews to form a viewpoint. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'constantly' or 'really often'.
Source: Trust You
The Majority Of Customers Aged 25-34 Wrote Reviews
According to Statista, the younger generations are apparently the more vocal ones.
Source: Statista
When Purchasing Home Electronic Devices, 88% Of Americans Reported That Product Reviews Were The Most Prominent Aspect
Data reveal that reviews were more effective than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Positive Reviews Motivate 68 Percent Of Consumers To Use Local Businesses
Given that the vast bulk of consumers read reviews, you would want yours to be appealing to new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Online Reviews Impact 67.7% Of Customer Purchasing Decisions
More than two thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
15 Percent Of Users Don't Trust Businesses With No Online Reviews
No trust implies no interactions. 15% of potential consumers won't even think about working with a business they can't discover opinions about.
Source: Statuslabs