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53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews
Online review statistics clarify that 63% of consumer reviews remain without a response. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
67% Of Consumers Claim Reviews Are A "Extremely Crucial" Factor When Picking A Service Provider
When consumers have to select a solution provider, reviews have an enormous effect on their decision.
Source: DemandGenReport
77% Of Customers Don't Trust Reviews That Are Older Than Three Months
Consumers don't care how excellent your service or product was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that businesses ought to be constantly asking for reviews.
Source: Statuslabs
Software Reviews Influence Over 98% Of All Buyers
18% of software application purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no impact whatsoever on only 2% of customers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Over Half Of Clients Aged 25-34 Wrote Reviews
According to Statista, the younger generations are purportedly the more opinionated ones.
Source: Statista
Favorable Reviews Motivate 68 Percent Of Customers To Choose Local Businesses
Since the large bulk of customers read reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike check out reviews to form a viewpoint. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
United States Consumers View "Product Performance" To Be The Most Useful Information In Product Reviews
When individuals check out reviews, they concentrate on various aspects of the shopping experience. But according to online review statistics, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of US customers.
Source: Statista
More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%
One negative review suffices for 35 percent of a website's visitors to choose not to buy. 3 negative reviews can cost a business 59% less sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
15 Percent Of Visitors Do Not Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15 percent of prospective clients will not even think about doing business with a business they can't discover viewpoints about.
Source: Statuslabs
Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Clients
24% of US consumers consider reviews as 'exceptionally influential'.
To highlight the value of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those very same consumers are also willing to accept slower shipping times for such products.
Source: Turntonetworks