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American Consumers Consider "Product Performance" To Be The Most Useful Information In Product Reviews
When people read reviews, they focus on different elements of the shopping experience. But according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next few considerations for more than 50% of American consumers.
Source: Statista
30% Of Consumers Feel Positive About A Business Which Answers Online Reviews
Keeping in touch with your consumers develops trust. Even something as basic as responding to their reviews and remarks can make them feel appreciated.
As you might anticipate, clients who feel this way are ready to spend more money with a company.
Source: Statuslabs
Customers Could Invest 31% More With A Business That Has Excellent Reviews
Take notice of this statistic. The better other users describe your service or product, the more money you can charge and customer review stats reveal to us precisely just how much more.
Source: Martech Zone
More Than 4 Negative Reviews About A Company Or Service May Reduce Sales By 70%
One negative review suffices for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the large variety of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
89% Of Customers Want To Read Reviews Using Their Mobile Devices
Be it via an app or a mobile web browser, individuals prefer to read reviews on their mobile phones.
Source: Statista
53% Of Customers Anticipate Businesses To Reply Within A Week To Unfavorable Reviews
Online review statistics reveal that 63% of customer reviews stay without a response. That's regrettable, because those companies are losing clients that way.
Source: Review Trackers
63.6% Of Customers Check Out Google To Check For Reviews Of A Business
Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) behind.
When it comes to trust, these online review stats show the general appeal of a site can just go so far.
Source: Review Trackers
More Than Half Of Customers Will Not Utilize An Organisation If It Has Less Than A 4 Star Rating
This stat is among lots of that highlight the importance of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your clients delighted is more important than ever.
57% of consumers have searched for business with more than four stars in 2018, which is up from 48% in 2017.
11 percent looked just for services with a best five star score.
Source: Brightlocal
60 Percent Of Consumers Consult Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is affected substantially by blogs and reviews on social media. With males being two times as likely to be affected than ladies.
Reviews and rating data show individuals value the viewpoint of peers more than any other material.
Source: Collective Bias
Reviews Published On Twitter Can Help Boost Sales By 6.46 Percent
Online review data show that reviews shared on Twitter, do more to grow sales than those on any other social network.
Source: Yotpo
77% Of Customers Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how great your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that businesses should to be continuously requesting reviews.
Source: Statuslabs
Fifty Percent Of All Millennial's "Constantly" Check Out Online Reviews For Businesses
More youthful individuals understand the worth of being informed. User-generated content has an indisputable effect on customers.
If businesses stop to consider the power of client reviews over millennials, they will understand what they've been missing out on. Older people are various though, only 6% of individuals aged 55 or older check out reviews.
Source: Brightlocal
A Solitary Business Review Can Lift Its Conversions By 10%
Online review statistics reveal user-generated content can do wonders in regards to conversions.
A single review can have a huge impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can offer a mind-blowing 44 percent boost.
Source: RevLocal