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61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars
Overall two-thirds of businesses have excellent and great ratings. Only 5% of businesses have a rating listed below three stars.
Source: Brightlocal
63.6% Of Consumers Go To Google To Look For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats show the basic popularity of a site can just go so far.
Source: Review Trackers
53% Of Customers Expect Businesses To Respond Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews go on without a reaction. That's regrettable, since those businesses are losing clients that way.
Source: Review Trackers
77% Of Clients Would Undoubtedly Post A Review If They Were Asked
More than a 35% would leave a review to inform others about their client encounter and 24% would certainly direct their review to the company itself.
Over a 26% would want to submit a review to help other people with their choice making process.
Source: Podium
89% Of Clients Read A Businesses Feedback To Reviews
Not only do many clients check out the review replies, 30% of them hold them in high regard. Nearly 96% read the feedback to their own reviews.
Source: Brightlocal
64 Percent Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30% of customers who check out consumer reviews, concur that it increases their purchasing confidence.
Companies utilize the reviews to improve their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
83% Of Clients Do Not Rely On Advertising
The conventional channels to reach customers aren't as prominent as they used to be. A lot of users who no longer trust ads choose to take notice of clients' suggestions online.
Source: Statuslabs
15 Percent Of Users Do Not Trust Businesses Without Having Online Reviews
No trust implies no interactions. 15% of potential clients won't even consider working with a company they can't find viewpoints about.
Source: Statuslabs
Most Local Businesses Have An Average Of 39 Google Reviews
Individuals like to share their experience after they've gone to a vendor. Online review trends show individuals prefer to comment if they had a favorable experience, instead of a negative or mediocre one.
Source: Brightlocal
Reviews Shared On Twitter Can Help Boost Online Sales By 6.46%
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
Online Item Reviews About An Item Can Improve Its Conversion Rate By More Than 270%
User review stats reveal the purchase probability for a product with 5 reviews is 270% higher than the exact same item without reviews.
Source: Spiegel Research Center
89% Of Buyers Choose To Read Reviews On Their Mobile Phones
Be it via an app or a mobile internet browser, clients choose to read reviews on their phones.
Source: Statista
Just 6 Percent Of Consumers Do Not Rely On Consumer Reviews At All
According to consumer review stats, a massive 19% of customers constantly rely on online reviews and never ever a buy without reading reviews first.
Source: Statista
67% Of Consumers Report Reviews Are A "Extremely Crucial" Factor When Picking A Service Provider
When consumers need to pick a solution provider, reviews have a huge impact on their decision.
Source: DemandGenReport
Favorable Reviews Motivate 68% Of Consumers To Choose Local Businesses
Since the large bulk of consumers check out reviews, you would want yours to be appealing to brand-new consumers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
72% Of Consumers Will Not Take Action Unless They Read Some Reviews
No matter how appealing your marketing is, you still need consumer reviews. There is no skirting around it. Customers are still ready to hear you out, however they rely on other people more.
Source: My Testimonial Engine