53% Of Customers Expect Companies To Respond Within A Week To Negative Reviews

Online review statistics show that 63% of client reviews go on without a reaction. That's too bad, because those companies are losing clients that way.

Source: Review Trackers

77% Of Clients Would Most Likely Give A Review If They Were Asked

More than a 35% would post a review to inform others about their customer encounter and 24% would undoubtedly direct their review to the business itself.

Over a 26% would be willing to post a review to assist other people with their choice making process.

Source: Podium

89% Of Clients Read A Businesses Replies To Reviews

Not only do many individuals read the review replies, 30% of them value them highly. Practically 96% read the replies to their own reviews.

Source: Brightlocal

77% Of Users Don't Rely On Reviews That Are Older Than Three Months

Customers don't care how excellent your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that businesses should to be continuously requesting reviews.

Source: Statuslabs

82 Percent Of Consumers Check Out Review Websites Because They Wish To Buy A Service Or A Product And Want To Get The Truth About Business Product Or Services.

Review sites are places that customers go to get the truth about a business, service or product . Users come since they have currently formed a purchase decision. The majority of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

95% Of Dissatisfied Consumers Will Return To A Business If A Company Takes Care Of Problems Quickly And Effectively

Clients don't anticipate you to be perfect. When things go wrong, they do expect you to remedy things. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Posted On Twitter Can Boost Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.

Source: Yotpo

Most Local Companies Have Approximately 39 Google Reviews

People like to share their experience after they have visited a supplier. Online review trends show individuals choose to comment if they had a positive experience, instead of a average or negative one.

Source: Brightlocal

Fifty Percent Of All Millennial's "Always" Read Online Reviews For Businesses

More youthful individuals understand the value of being informed. User-generated content has an unassailable impact on customers.

If businesses think of the power of customer reviews over millennials, they will realize what they've been missing out on. Older individuals are different though, just 6% of individuals aged 55 or older read reviews.

Source: Brightlocal

67% Of Customers Report Reviews Are A "Very Crucial" Factor When Picking A Solution Provider

Reviews have an enormous impact on their decision when clients have to pick a solution provider.

Source: DemandGenReport

Consumers Might Spend 31 Percent More With A Business That Has Great Reviews

Take note of this statistic. The more detailed other users describe your product or service, the more money you can charge and customer review statistics show us precisely just how much more.

Source: Martech Zone

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of USA Consumers

24% of US buyers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and rankings, did you understand that 81 percent of consumers will pay more for an item with reviews and those very same customers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

70 Percent Of Consumers Need To Check Out At Least Four Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people read much more reviews to get an idea of how the business is in fact doing. Do not depend upon that figure alone.

Source: Brightlocal

Google Represents 57.5% Of All Reviews Globally

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here's the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.

Source: Review Trackers

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Company

The star score is the first thing consumers see. Still, users pay attention to other factors too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a third of United States consumers.

Source: Statista

The Average Review Word Count Has Actually Gotten 65% Much Shorter Since 2010

At this present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is comparable to that of tweet on twitter.

Source: Review Trackers