60% Of Customers Seek Advice From Blog And Social Media Reviews On Their Mobile Devices Prior To Shopping

In-store purchasing is influenced considerably by blogs and reviews on social networks. With males being two times as likely to be affected than ladies.

Reviews and rating stats show people value the opinion of peers more than any other material.

Source: Collective Bias

83% Of All Younger Clients Were Invited To Leave A Review Recently

Of those asked, 80% of customers did give a review. Overall, companies have actually asked 66% of all customers to give a review on their company.

Source: Brightlocal

Just 44% Of Local Companies Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses really use them.

Although we now understand why customer reviews are so effective, most businesses obviously don't.

Source: LsaInsider

Over Half Of Customers Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are apparently the more opinionated ones.

Source: Statista

61 Percent Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars

Typically two-thirds of companies have excellent and awesome rankings. Only 5% of companies have a rating below 3 stars.

Source: Brightlocal

91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones

Online review stats place customers' reviews as the most credible source of suggestions. Online reviews generally bring the same weight as recommendations from friends and family.

Source: Brightlocal

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to devote more time on your site. According to online review statistics, people devote more than five times as long on a website when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95% suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

15% Of Buyers Do Not Trust Businesses Without Having Online Reviews

No trust implies no interactions. 15 percent of potential consumers will not even think about doing business with a company they can't find viewpoints about.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59% less sales.

Naturally, they can be compensated by the large number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of American Customers

24% of US consumers consider reviews as 'extremely influential'.

To show the importance of online reviews and ratings, did you know that 81 percent of consumers will pay more for an item with reviews and those exact same clients are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

95% Of Unhappy Clients Will Return To A Business If A Business Manages To Resolve Problems Rapidly And Effectively

Clients do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a business can do to deal with a problem, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Facebook Reviews Impact More Than 50% Of Customers' Buying Decisions

Facebook is presently the most popular social network which can likewise influence our buying preferences.

According to social media reviews stats, Facebook impacts the majority of users' purchase choices.

Facebook reviews stats expose that 4 out of five users are more likely to trust a local business if it has favorable reviews.

Source: RevLocal

Reviews Are The 3rd Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (quantity, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Google My Business signals, like distance and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management statistics show a business's reputation doesn't affect simply the clients. Potential employees likewise take a look at ratings and take a look at reviews.

Source: Deloitte

73% Of Customers Believe Client Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear people aren't satisfied with scores alone.

Written reviews make the statistics appear more authentic which is what the potential clients are searching for. Almost a 3rd of consumers state composed reviews are the only function that makes them believe the sites' reviews are beneficial and appropriate.

Source: Fan and Fuel

89% Of Customers Review A Businesses Reactions To Reviews

Not only do a lot of individuals read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

52% Of Customers Rely On A Product More If It Has Unfavorable Reviews Too

We already touched upon the negative and positive reviews and their impact on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that perhaps the reviews are fake. Consumers anticipate to see some negative reviews.

Source: Capterra